bryceadams

Hey Chris! ??

It’s required if you want Metorik’s source tracking and abandoned cart functionality to work.

If you’re happy to have them disabled, you can dequeue our scripts using the example code in this help doc.

It’s quite light-weight though and the cart tracking feature is optional, so I’d recommend keeping it on for the front-end features if they’re useful to you.

For any store-specific help, feel free to contact our support through the app and we can help out.

Hi @masherbrum! ?? If you don’t have the actual Metorik app set up / being used, it shouldn’t be making any API requests so all good there and feel free to deactivate the plugin if not using. But if you are, feel free to message us through the app and I can take a closer look for you.

Hi @masherbrum! ?? I noticed you are using our plugin Metorik. We make API requests but should not be making a large number like that within a minute. If you’re still using our app itself, please contact us through there and we can check if this is because of us and help out if so.

Hi @earthwareaq! So sorry for the trouble here. This is most likely caused by another plugin or theme disabling cart fragments, but we can help and fix this up for you. If you haven’t already, please send us a message through the app so we can look at your site + plugins specifically and implement a solution for you. Cheers ?? – Bryce

Hey @kristianfilo! ??

Just to add, in terms of changing the text in the Engage email sent with the cart recovery button, you’d likely have to set up a different cart email for each country/locale. But filters are a bit limited for carts, so it may have to be based on products or currency. If you’d like to message us through the app or email, we can look at your store/account specifically and try assist.

Thank you! – Bryce

Hey @georgejipa. Thank you so much for the heads up here! ?? Really appreciate it.

Sorry for the issue. I have just released an update that fixes this bug too, so please feel free to update if you’d like.

Hi @meeramm! ??

Ah, right now the Metorik Helper plugin’s JS for tracking carts/etc. has to run on a WordPress front-end, since it relies on some backend data being passed through WP’s admin ajax feature. If you want to contact us directly through the app, we can take a closer look and see if there’s anything we can do or other advice we can provide in the meantime.

Thank you – Bryce.

Thank you so so much for the kind review and words @siffi! ?? We really appreciate it. So much more to come! – Bryce

I’m the founder of Metorik. Just to chime in, as suspected, we sync the ‘payment method title’ for each WooCommerce order. This data is likely in that field. Generally we do not recommend payment gateway plugins store any identifying details in this field and only see the last 4 digits stored like this with a handful of payment plugins. It should likely just be ‘Stripe Credit Card’, ‘Stripe’, or ‘Stripe (Amex)’ if you want the card brand.

Hey @qwik3r – Bryce from Metorik here. We use quite a few of the WooCommerce API endpoints, and also add some of our own through the Metorik Helper plugin, so you’ll just want to make sure those API endpoints aren’t disabled. Any specific issues, perhaps shoot us a message through our support so we can test for your site specifically and can let you know any errors. Cheers!

Perfect, we’ll keep an eye out! ??

Hi @floll! ?? Ah, I did it this way so it only loaded one file instead of two, but see what you mean. The JS file loads the CSS for the library. Perhaps if you can contact us through the app I can check if there’s a way to disable it for your site or if it’s needed, and then I could provide you with a way to run the JS without it until our next update?

Agree, we will likely add a field / way to set the cost in your Woo admin soon! Keep an eye out for a future update ??

Hey Sindre. Bryce from Metorik here ?? We (Metorik) only had an integration with the Cost of Goods plugin made by WooCommerce/Skyverge, but it may still integrate with this plugin since they are similar.

That being said, we do have our own costs/profit system built right into Metorik now, and there’s no need for another plugin, so if you’re already using Metorik, you may just want to use that.

In any case, please feel free to email us directly in the app if you need a hand with your Metorik account or any questions about it. Cheers!

Hi Kaleem! ?? Thanks for the heads up. This is just a notice, not an error, so should be OK and not be causing any errors on your site. However, I’ve made a note to look into fixing this in the next Metorik Helper plugin update, so please keep an eye out for that and update when it’s available. For further help, please contact us through metorik.com support. Cheers! – Bryce