• Hi, the featured image in the post notification email is displayed with a border extending out of the left side of the image the same size as the image. So there is the image on the right and an empty border to the left of it. is there a way to fix this?

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    It might happen due to some conflicting styling.

    To find the exact cause we need to check the message content on our end. Can you please share it with us?

    You can get the message content from the campaign edit page. We have attached screenshot 1 and screesshot 2 for a reference.

    Hope this helps you. Let us know if you have any further queries.

    Thank you.

    Thread Starter CountrySide

    (@countrypark)

    @kishanranawat Thanks for your response. I tried the image links, it says “That page doesn’t exist The requested page was not found.”

    But do you mean the below?:

    <!DOCTYPE html>
    <html>
    <head>
    </head>
    <body>
    <p>{{POSTIMAGE}}</p>
    <p>Hello {{NAME}}, there is a new video by <span>{{post.author}} </span>posted in the {{post.cats}} Category.</p>
    <p>To watch the video, click here : <span>{{post.link_with_title}}</span></p>
    <p>&nbsp;</p>
    <p>Enjoy!<br />The Team<br />-------------------------------------------------</p>
    <pre>You received this email because you have signed up to receive notifications when new updates are posted on our site.</pre>
    </body>
    </html>
    Thread Starter CountrySide

    (@countrypark)

    Hi, any update?

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    I am sorry for the delay in my response.

    We have tried to replicate this issue at our end but we aren’t able to replicate the issue. We suspect that it may be due to a plugin or theme conflict.

    Will it be possible for you to perform a conflict test on your site? You may need to temporarily disable all other plugins except the Email Subscribers plugin and switch to a default WordPress theme.

    We recommend doing the troubleshooting using the Health Check plugin which disables all the plugins and switches the current theme to the default theme only for the current logged-in user when troubleshooting mode is enabled. It does not affect other users or site visitors. You can get the Health Check plugin from here. After enabling the troubleshooting mode in Health Check plugin, activate the Email Subscribers plugin, and check if the issue is resolved or not.

    If it is resolved, then you can activate plugins one by one or switch to the current theme and check which is causing the issue.

    If the issue persists with only Email Subscribers active, do let us know if this is the case. We may then need to debug it further.

    Hope this helps you.

    Let us know what comes out. Also, let us know if you have any further queries.

    Thank you.

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

    Thread Starter CountrySide

    (@countrypark)

    Hi, this issue was not resolved.

    I noticed that the extra border is an ‘img’ element and the real image in the email is ‘img.CToWUd’

    Any idea how to only leave ‘img.CToWUd’ and remove the unneeded ‘img’ from the emails?

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello there,

    This is strange as {{POSTIMAGE}} tag should only add post’s featured image.

    To debug the issue further, can you please contact us on our private support channel here. We will continue our communication from there.

    Let us know if you have any further queries.

    Note: Please mention this thread URL when contacting us.

    Thank you.

    Thread Starter CountrySide

    (@countrypark)

    Done, thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Post Notification Email Formatting issue’ is closed to new replies.