Bruce (a11n)

Hi @mariomborges

I see that you have reached out to us via the app as well, I’ll respond there.

Hi @mariomborges

Could you please contact us via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

We’ll work with you directly to get the sites removed.

Thanks!

Hi @the5krunner

Is this a separate issue? I looked at your Jetpack connection and everything looks good. Can you tell us some more about the hanging issues?

@the5krunner

Thanks for the update. I’m not sure what you experienced was expected behavior, so I’ll look into that a little more on our end.

Hi @gabybitar

I still think it could be because of the redirect of xmlrpc, but I have also made another change to see if it helps with the emails.

Hi @the5krunner

In your WordPress.com dashboard, if you go to Settings > Newsletter and look for this section:

What do you have set there?

Hi @ctingom

Is your WordPress.com user account the same username as what you’re using here? I looked at that account and it is set to USD.

Is there another account that you’re working with that is set to Rupees?

If you want it to remain private, you can also contact us via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

If you choose to reach out directly, please include a link to this thread.

Thanks!

Hi @gabybitar,

I had another look and noticed that your site has a redirect when trying to access https://https://www.femininkbeauty.com/xmlrpc.php I think this might be causing Monitor to think the site was down. I’ve switched Jetpack on our end to use an alternate connection point, and hopefully this will clear up the notices.

@berlinaffin

Ich habe best?tigt, dass Ihre Website ausschlie?lich für nicht-kommerzielle Zwecke genutzt wird und daher für unseren kostenlosen Stats-Plan qualifiziert ist. Dies habe ich in unseren Unterlagen angepasst.

Um Jetpack Stats für nicht-kommerzielle Websites zu nutzen, folgen Sie bitte dem Ablauf auf dieser Seite, um zu best?tigen, dass Ihre Website nicht-kommerziell ist:

https://wordpress.com/stats/purchase/

1. W?hlen Sie die K?stchen aus, die auf Ihre Website zutreffen und sie als nicht-kommerziell kennzeichnen.
2. Sie haben die M?glichkeit, einen freiwilligen Beitrag für den Service zu leisten, falls Sie dies wünschen. Jeder Beitrag wird sehr gesch?tzt!

Lassen Sie uns wissen, wenn Sie weitere Fragen haben oder wir Ihnen sonst irgendwie behilflich sein k?nnen!

Hi @fondueski

Thanks for sending the error over. The key bit that I pulled out of there is this:

Call to undefined function ctype_digit()

The error “Call to undefined function ctype_digit()” is occurring because the PHP ctype extension is not enabled on your server. This extension provides functions for checking character types, including ctype_digit(). This issue affects Jetpack functionality and can also impact core WordPress features that rely on the ctype extension.

I would recommend contacting your hosting provider and ask them to enable the ctype extension for PHP. If you have access to server configuration, you can try enabling it yourself:

• For cPanel users: cPanel > Select PHP Version > Extensions > Check the box for ‘ctype’ > Save.
• For other setups: Edit php.ini and add “extension=ctype.so”, then restart the web server.

Hi @fondueski

If you deactivate all the plugins, and then activate only Jetpack, does it still crash? If not, that would indicate another plugin is conflicting with Jetpack.

A couple other things to check:

I ran some tests on your site, and it seems that although your domain has a valid SSL certificate, it is still possible to access your site via HTTP. Your visitors and search engines can use either HTTP or HTTPS to access your site.

This is an issue for search engines, since it often causes confusion and duplicate content, but it is also an issue for your site’s communication with Jetpack, as our system does not know whether it should connect to your site via one or the other address.

To solve this issue, I would recommend that you change your site’s URL to HTTPS (you can do so under Settings > General in your dashboard), and then ask your host for help redirecting all traffic from HTTP to HTTPS.

If your host is unable to help with that, you can follow the instructions here to do so:

https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/

Also, when Jetpack is trying to connect, we’re seeing an error message here:

https://www.socalspeedscene.com/xmlrpc.php?for=jetpack

That error message means that your hosting provider is blocking some kind of requests to their servers (where your site is located). We see this oftentimes when the server has modsecurity enabled, and the host just needs to open it so Jetpack can connect.

Hi @gabybitar

Jetpack Downtime Monitoring checks your site every five minutes to see if it’s accessible.

If your site is slow to load, it could trigger a notice that your site is down. This can happen when your site is on shared hosting and another site on the server is seeing high levels of traffic or is misconfigured; this can slow down your site to the point where Monitor believes your site to be down.

When your site is reachable again, we also send a follow up email letting you know how long your site was down or inaccessible.

Currently there’s no way to adjust the time that Downtime Monitoring checks your site – it’s either on or off. If the frequency of the Downtime Monitoring notices is bothersome, you can always disable the feature. To do that:

1. Log into your site, and go to Jetpack > Settings > Security.
2. Scroll down to the “Downtime Monitoring” section.
3. Click the “Get alerts if your site goes offline. We’ll let you know when it’s back up, too” option to disable it.

Hi @cybertito,

Can you confirm that you’re trying to post to an Instagram Business account and not a personal account? Jetpack Social will only work with Business accounts.

Hi @justingordon ,

Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

@eguzmana

Your snippet looks good, I would only recommend changing the second line to:

add_filter('jetpack_sync_listener_should_load', '__return_false');

And see if that further improves things.