brizkalla

I have already spoken to them and they said as it is part of the theme that i should speak to you. i have forwarded them your message and asked them to raise a ticket with you.

however, i believe the main issue to be resolved is the fact that i cannot update the elementor plug in – and that should be the priority because that could be the cause of this issue or further issues down the track – and as i have noticed others raising similar issues- this is an issue from your end that shoudl be fixed urgently. i have tried all your troubleshooting steps and i still cannot update the elementor plugin without crashing my site.

i would like this issue resolved asap please

thanks

Hi
I have performed the following:

1. tried to update the elementor plug to the laterst one (noting there is a new update) – still providing a critical error so had to rollback to previous version
2. cleared my brower cache – same issue
3. cleared site cache througth cache plugin – same issue
4. checked site incognito – same issue

so the current 2 main issues are:

1. cannot update the elementor plugin
2. the portfolio pages do not work (screenshot: https://www.dropbox.com/scl/fi/8zwrdpjb3yxcvuibqbz8q/essential-grid-issue.png?rlkey=evk73bard6dqiz71xmpa2qrv3&st=5je9ipj0&dl=0 ).

The only way i can display my portfolio is to manually copy & paste the shortcode. However if i add the ‘essential grid plugin’ (which was used as the defaulty on the demo pages) then it does not work. The essential grid plugins is up to date

as i mentioned, these issues started happening all of a sudden – i did NOT make any changes to the site for these issues to occur

i can see other support tickets with the same issue so clearly this is an issue from your end which needs to be fixed URGENTLY. thanks.

i now have ANOTHER issue. i have an essential grid in 3 of my pages. they now no longer work – they used to work but now they appear like this in the screenshot:

https://www.dropbox.com/scl/fi/8zwrdpjb3yxcvuibqbz8q/essential-grid-issue.png?rlkey=evk73bard6dqiz71xmpa2qrv3&st=5je9ipj0&dl=0

i am not sure if this is related to the issue where i cannot update elementor?

i really need this fixed urgently

Hi

ISSUE 1

so the first issue is when i update the Elementor pluging, my website does not work and shows a critical error.
Screenshot: https://www.dropbox.com/scl/fi/ut53vgei1ob8ovnhl3peg/elementor-issue-1.png?rlkey=3fqs1mz69728re3wo2w1eojfy&st=fwfpa1sp&dl=0

I also cannot edit certain pages using elementor and receive this error:
https://www.dropbox.com/scl/fi/87zd5bbwpu4gpjw5txvao/elementor-issue-2.png?rlkey=ya1zgkg6gmsm5yi6s38p19shy&st=enr7ooy8&dl=0

I have tried disabling all the and i have tried disabling all the other plugins but i get the same critical error so i have reverted back to the previous version of the plugin.

ISSUE 2

The second issue is the colour of the text on certain pages. However its somehow fixed itself overnight??
Yesterday – The text circled on the 3 screenshots below were appearing in light yellow (which was hardly readable) even though there was no light yellow in the colour options. I dont know how but when i logged in today it is now correct.

https://www.dropbox.com/scl/fi/7wxa47vmlhgxgrtbe0zxj/elementor-issue-contacts.png?rlkey=w2her84uphpl3msc6lfdttt2c&st=7q38l2k7&dl=0
https://www.dropbox.com/scl/fi/yyj0ols0q842ubl403kej/elementor-issue-portfolio.png?rlkey=46syd7ddroyctbm3jx9uex9y5&st=vdcile7s&dl=0
https://www.dropbox.com/scl/fi/imqyznlx16gdr5cvunci8/elementor-issue-pricing.png?rlkey=vj9rah647sab2v6mxm1wn778y&st=h7e7bxzl&dl=0

But the plugin still needs to be fixed so that i can update it to the latest version

My website: https://inviewx.au

also to confirm – i have tried this again with the latest Elementor version (3.27.0) and the same critical error appears.

i need this fixed asap as the formatting is not correct in the front end

hi, thanks for your reply.

I tried to disable both the performance features and deactivate every plugin (except elementor) however it did not solve the issue.

the issue i’m having is the font colour on 2 pages appears in a light yellow – and that light yellow colour is not selected in the ‘colours’ tab in the theme options. it was not yellow before. it was white. i did not change it to yellow.

please fix.

i just purchased the premium and same thing

Plugin could not be activated because it triggered a fatal error.https://quixar.software/wp-admin/plugins.php?action=error_scrape&plugin=wp-data-access-premium%2Fwp-data-access.php&_wpnonce=ab85426c2e

ok great thank you!

Thanks Takayuki

It is now working with a standard formatting. However – the contact form looks hard to navigate – for example:

1 – i cant see where to enter the text – i have to guess its next to the fields
2 – the message text area – the cursor for the textarea starts up in the middle of nowhere

please advise if there is any way to format the form so it looks more professional

the content below is what is in the form – which was given to me by the theme developer to make the form look like the demo form

—

<div class=”tac” style=”max-width: 350px; margin: 0 auto;”>
<span class=”wpcf7-form-control-wrap name-p”><input type=”text” name=”name-p” value=”” size=”40″ class=”wpcf7-form-control wpcf7-text wpcf7-validates-as-required style3″ aria-required=”true” aria-invalid=”false” placeholder=”Enter your name”></span>
<span class=”wpcf7-form-control-wrap mail”><input type=”text” name=”your-email” value=”” size=”40″ class=”wpcf7-form-control wpcf7-text wpcf7-validates-as-required style3″ aria-required=”true” aria-invalid=”false” placeholder=”Enter your e-mail”></span>
<span class=”wpcf7-form-control-wrap text”><textarea name=”text” cols=”40″ rows=”4″ class=”wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required style3″ aria-required=”true” aria-invalid=”false” placeholder=”Enter your comment”></textarea></span>
<input type=”button” class=”button-style1″ value=”send”>
</div>`