Brianne

@franz1989 Thanks so much for looking into that and fixing it quickly! We will look for that update.

Appreciate your help!

So we are hosting with SiteGround which is notoriously horrendous when it comes to super caching things, but I have tried flushing the cache in between additions and still find the same result. I haven’t checked other sites to see if it’s doing something similar because frankly I’m afraid to delete anything and lose hundreds of entries.

Even though this is a custom theme, I doubt it is related to that as it’s legitimately just underscores with some ACF blocks and I can’t think of any code we’d have that could cause this sort of issue. I’ll check the debug logs and see if maybe there’s some error happening just to be safe.
I’ll also do some testing with this specific site locally and see if maybe there is some interference with a different plugin installed, and if so let you know so maybe we can find some sort of resolution!

• This reply was modified 8 months, 3 weeks ago by Brianne.

Thanks for the update everyone! Appreciate the fix – seems to have done the trick.

@bluejay77

Thanks for the information. I am actually the developer working on this project and created this entire custom theme so I don’t believe there’s anything in here that would or should make Sensei react this way. It appears now that some of the 404 pages are working, Sensei is just overriding instances of pages where there’s no content or drafted posts/pages.

Any insight on this with that updated information? Could it possibly be related to this: Sensei_Course_Theme->add_post_type_rewrite_rules()

For example, the page showing the weird sensei page I sent previously is a tag archive page without any posts associated with it: https://landforgood.org/blog/tag/training/

It should be using the content-none.php template but instead I get this.

Thanks!

• This reply was modified 11 months, 2 weeks ago by Brianne.

Thank you for your response, @erania-pinnera!

I apologize, I should have been more detailed in my initial thread.

1. I do not have the single-sensei_email.html template anywhere in my theme, and from what I can tell it doesn’t exist in the plugin (at least in the location indicated by Query Monitor)?
2. I’m using Underscores so this is what my 404 template looks like: https://github.com/Automattic/_s/blob/master/404.php
3. The only time the issue is remedied is when the Sensei LMS plugin is deactivated. Deactivating any and all other plugins does not solve the problem.
4. I did change my theme to Twenty Twenty and Twenty Twenty Four and the 404 page works properly so I’m guessing there’s something within my theme, but I can’t imagine what? This is a brand new custom (based on underscores) theme still in development.
5. I checked the .htaccess file and redirects and there are none that I can see, along with any functions or hooks in my theme that would be causing this.
6. Query Monitor seems to indicate the single-sensei_email.html is a Block Template https://i.postimg.cc/Hx6FFp3J/Screenshot-2023-11-27-at-12-16-22-PM.png

I don’t think we’re using emails in any way with Sensei LMS, and when turning off those features in the settings, it still shows the Sensei 404.

Thanks again for any input!

• This reply was modified 12 months ago by Brianne.

Also @esmswebmaster I found their donate link on GitHub too if you are serious about making a donation: https://www.paypal.me/Dimitar81

I also submitted a GitHub issue in hopes to attract more attention. You can subscribe to notifications there as well: https://github.com/riverside/http-headers/issues/7

I also submitted a GitHub issue in hopes to attract more attention. You can subscribe to notifications there as well: https://github.com/riverside/http-headers/issues/7

@timohubois sweet! We forked it and fixed it as well. We are actively trying to reach out to the plugin dev so hopefully we can get this sorted sooner than later!

Thanks for the suggestion @tastymouse – likely what we’ll do at this point!

@agm65 thanks for the link! Sad as this is on basically all of our client maintained sites, but glad we finally have an answer!

Thank you so much for your quick response in addressing this issue!

Unfortunately this did not fix the issue we were having, but the error message is now gone. Likely the main issue is caused from something else, but at least now we ruled out this plugin being the cause.

I appreciate your help,
Brianne

• This reply was modified 2 years, 2 months ago by Brianne.

I’ve since figured out based on some of our errors that this may be an issue with permissions or hosting hence why they often suggest changing the permalink option in hopes for clearing the .htacess file. I’ve raised the issue with my client in hopes for fixing this.