brettroby

@pradeepmakone07, @nsgawli

Thank you. This sounds like exactly what I need. Is this something that I need to purchase?

Thanks, @dnutbourne. I also had the same thought as far as the theme being the issue. The developer of the theme has offered to investigate for me. I’ll keep you posted!

Thanks, @nsgawli. It looks like this piping mechanism might work. If a customer has an existing ticket that they have already raised, can an e-mail that is sent to the piping method be attached to that ticket? That is the key here. Thank you for your help.

@gauravdohole

Thanks for your reply. Let me try and clarify because I think I might have been unclear.

What I mean is this:

1. Customer raises/creates ticket through online/Wordpress ticket system
2. Admins receive e-mail
3. Admin replies to e-mail using Microsoft Outlook
4. e-mail that admin writes is posted to ticket that customer raised
5. Customer receives e-mail from admin
6. Customer replies to e-mail using Microsoft Outlook
7. e-mail that customer writes is posted to ticket
8. …etc…

Does that make sense? Basically what I am trying to have happen here is the customer to be able to write a response in the e-mail client of their choice so that they don’t have to go to an internet browser to communicate through the ticketing system. It would be nice if their replies automatically posted to the ticket so that they aren’t forced to pull up a browser to use it.

I am using this system right now for our business and customers aren’t going back to the browser to reply to e-mails that our admins write; they end up writing their responses in their e-mail client so what happens is we end up with an e-mail chain, and the ticket system ends up not getting used to its fullest potential because all of the replies end up in an e-mail chain. Then what happens is the others in the group who might need to be copied may not see the message(s). If we can get them to be able to post directly to the ticket, the transparency is far enhanced because everyone can reply and all their replies can go straight to the ticket so that all can see the correspondence.

We are currently using the ticket system as an RMA for the equipment that we manufacture. We’re in the semiconductor failure analysis industry, and our models exceed $50,000 so having a solid RMA system in place is something we can really use. It needs to work more along the way that I mention above, where automatic posting via e-mail is an option.

• This reply was modified 7 years, 8 months ago by brettroby.

@photocrati – Thanks! It appeared as though all of the breadcrumbs are/were already disabled; however, I went in to each album AGAIN and re-inserted them. This seemed to resolve the display issue.

Please also look at the album “Bathrooms” and note the text “Office Spaces” above it. There’s no reason for that to be there.

The peculiar thing is that these random text bits that show up are coincidentally ALSO the names of OTHER albums. It’s very strange.

Breadcrumbs are deactivated for the albums and the website as a whole.

Thanks, but that’s actually not the breadcrumbs. Please have another look. Take a look at the “Kitchens” album on the page linked in the previous post of mine. Directly above that album thumbnail stack (before you click into it) it says the word “Miscellaneous.” That is not a link, a path, or any navigational attribute. It’s really just a random bit of text and it doesn’t make sense or belong there.