brettanderson2

Well, I think I’ve narrowed it down to Elementor being the culprit.

With nothing but TT4, Woo, Woocommerce Stripe Gateway, and Elementor, the problem happens. But not on the initial load, only after refresh. Disabling Elementor removes the error. Why would Elementor conflict?

Here’s the report (with Elementor activated):

WordPress Environment<br><br>WordPress address (URL): https://paddlehand1stg.wpenginepowered.com<br>Site address (URL): https://paddlehand1stg.wpenginepowered.com<br>WC Version: 9.1.4<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: nginx<br>PHP Version: 8.2.19<br>PHP Post Max Size: 100 MB<br>PHP Time Limit: 43300<br>PHP Max Input Vars: 10000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.36-28<br>Max Upload Size: 50 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.1.4<br>WC Database Prefix: wp_<br>Total Database Size: 16.43MB<br>Database Data Size: 11.74MB<br>Database Index Size: 4.69MB<br>wp_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 0.48MB + Index: 0.70MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 0.36MB + Index: 0.31MB + Engine InnoDB<br>wp_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_cartflows_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cartflows_visits_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB<br>wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_options: Data: 4.52MB + Index: 0.08MB + Engine InnoDB<br>wp_postmeta: Data: 2.52MB + Index: 0.78MB + Engine InnoDB<br>wp_posts: Data: 1.52MB + Index: 0.14MB + Engine InnoDB<br>wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_sliders: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_sliders7: Data: 0.03MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_slides: Data: 0.14MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_slides7: Data: 0.11MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.08MB + Index: 0.16MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts<br><br>attachment: 72<br>cartflows_flow: 5<br>cartflows_step: 11<br>custom_css: 1<br>customize_changeset: 82<br>elementor_library: 19<br>goal_brand: 1<br>goal_footer: 5<br>goal_header: 5<br>goal_megamenu: 3<br>lookbook: 3<br>mc4wp-form: 2<br>nav_menu_item: 81<br>oembed_cache: 1<br>page: 29<br>post: 9<br>product: 31<br>product_variation: 216<br>revision: 6<br>shop_order: 1<br>shop_order_placehold: 21<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_navigation: 9<br>wp_template: 4<br>wpcf7_contact_form: 2<br>wpcode: 3 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (3)<br><br>Elementor: by Elementor.com – 3.23.4<br>WooCommerce Stripe Gateway: by WooCommerce – 8.6.1<br>WooCommerce: by Automattic – 9.1.4 Inactive Plugins (27)<br><br>Ajax add to cart for WooCommerce: by QuadLayers – 2.3.9<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>Child Theme Configurator: by Lilaea Media – 2.6.6<br>CMB2: by CMB2 team – 2.11.0<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>Duplicate Page: by mndpsingh287 – 4.5.4<br>Elementor Pro: by Elementor.com – 3.23.3<br>Flexible Shipping: by Octolize – 4.25.5<br>Flexible Shipping PRO: by Octolize – 2.18.4<br>Goal Framework: by Team GoalTheme – 2.1<br>Goal Lookbook: by GoalThemes – 1.0.0<br>Goal Salespopup: by GoalThemes – 1.0.0<br>Jetpack: by Automattic – 13.7<br>Mailchimp for WooCommerce: by Mailchimp – 4.2.1<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.14<br>Printful Integration for WooCommerce: by Printful – 2.2.10<br>Product Video Gallery for Woocommerce: by NikHiL Gadhiya – 1.4.2.8<br>Slider Revolution: by ThemePunch – 6.7.11<br>SVG Support: by Benbodhi – 2.5.7<br>Thank You Page for WooCommerce: by Nitin Prakash – 4.1.5<br>TikTok: by TikTok – 1.2.8<br>Variation Swatches for WooCommerce: by AovUp – 2.2.2<br>WooCommerce - ShipStation Integration: by WooCommerce – 4.4.4<br>WooCommerce Shipping & Tax: by WooCommerce – 2.7.0<br>WooPayments: by WooCommerce – 8.0.2<br>WPCode Lite: by WPCode – 2.2.0<br>WP Mail SMTP: by WP Mail SMTP – 4.1.0 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php<br>object-cache.php: Memcached Redux Must Use Plugins (5)<br><br>Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0<br>WP Engine Cache Plugin: by WP Engine – 1.3.1<br>WP Engine Seamless Login Plugin: by WP Engine – 1.6.1<br>WP Engine Security Auditor: by wpengine – 1.1.1<br>WP Engine System: by WP Engine – 5.0.1 Settings<br><br>API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 271 KB WC Pages<br><br>Shop base: #12804 - /shop/<br>Cart: #11 - /cart-template/ - Contains the woocommerce/cart block<br>Checkout: #9289 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #12805 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Twenty Twenty-Four<br>Version: 1.2<br>Author URL: https://www.remarpro.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Not declared Templates<br><br>Overrides: /nas/content/live/paddlehand1stg/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/nas/content/live/paddlehand1stg/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/nas/content/live/paddlehand1stg/wp-content/plugins/woocommerce/templates/block-notices/success.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-14 17:49:22 +00:00<br>Options: ?<br>Notes: 71<br>Onboarding: completed Action Scheduler<br><br>Complete: 1,505<br>Oldest: 2024-08-02 17:50:25 +0000<br>Newest: 2024-08-13 20:35:13 +0000<br><br>Failed: 5<br>Oldest: 2024-08-02 17:54:56 +0000<br>Newest: 2024-08-13 00:47:22 +0000<br><br>Pending: 5<br>Oldest: 2024-08-14 19:07:39 +0000<br>Newest: 2024-08-31 00:00:00 +0000 Status report information<br><br>Generated at: 2024-08-13 20:36:05 +00:00<br>

• This reply was modified 7 months, 1 week ago by brettanderson2.

I ran some tests in a staging environment with different themes, included my current one, twenty twenty four, and storefront, and storefront was the only one where the add new payment method did not display even though I disabled saved payment methods.

I don’t understand why my theme, or twenty twenty four would prompt the display of this input even though the setting is disabled.

I don’t even mind it being there, I just want to have it checked it by default, even if I was using storefront. It’s very confusing to customers and adds an unnecessary action for customers.

• This reply was modified 7 months, 1 week ago by brettanderson2.

EDIT: I just realized what you’re asking. I thought you were on my site. Apologies, I’ll run the tests and get back to you!

Thanks for the comment, but the problem exists on every device I’ve tried. Phones and computers that have never been to the site. Are you sure that the button is not displaying for you?

Just to be sure, I had a friend just go to the website and the button is there for them.

• This reply was modified 7 months, 1 week ago by brettanderson2.

thanks Shaheem, but I did disable “Enable payments via saved cards” and the radio button still appears.

Has this been fixed? I’m running into the same issue, missing out on orders because people are not clicking the “add new payment method” radio button

Wish I could help with good info, but when I switched over to WPEngine it worked. I spent a couple days trying to figure it out and no luck. I know the struggle, and between Printful and Bluehost, they just kept pointing the finger at each other.

Thanks for the reply. I tried everything you mentioned and no luck.

I switched over to WPEngine hosting and the problem went away. Sucks, because I’ve been with Bluehost for a few years, but it cleared the problem up. Thanks for the reply nonetheless and I hope this thread helps others out there with similar problems.