BreeziiKat

Ok so an update.. I contacted my hosting provider and had them help me upgrade to the most recent version of PHP, which they told me is version 5.4.43 so that’s what I now have. Then I tried to update the plugin again and this time it updated just fine. So I suppose the PHP was the issue, thank you so much for all the help! ?

Thank you both for the response. I went with the cpanel method which says my PHP version is 5.2.17

So I suppose this plugin is no longer compatible for my site? Should I perhaps wait for an update to fix this or just switch to a different caching plugin then? haha, I’m not sure what would be best. :/

how might i determine that?

hey thirtysumthing,

I used a backup I had saved inside my hosting account, there are lots of ways to make backups though, to be able to restore from them, it’s all in which method you prefer to use. Your hosting provider may be able to help you restore from a backup tho so perhaps you could get ahold of them to ask. They usually do an automatic backup of your site each month/week/day, depending on the hosting provider you have.

Hey evryone,

So I did some testing to see if I could fix this by reverting to a backup from last Friday. Everything was working perfectly fine just this past Friday, and go figure – once I restored the backup everything was working well again.

So then I reupdated to the recent version of wordpress (4.5.3) and updated all my plugins – and everything is still fine.

I am still completely lost and confused as to what exactly happened and how it happened, and so I’m hoping it doesn’t happen again because I won’t know how to fix it lol. xD

But I’m going to keep the backup, I’m glad I got everything fixed again and only lost a few days worth of work, still a bummer but better than before.

Also going to mark this as resolved – as well as the other threads I made regarding the issue.

Thanks so much for offering suggestions and for your time and assistance >> was much appreciated!!

Have a good week ??

Hey evryone,

So I did some testing to see if I could fix this by reverting to a backup from last Friday. Everything was working perfectly fine just this past Friday, and go figure – once I restored the backup everything was working well again.

So then I reupdated to the recent version of wordpress (4.5.3) and updated all my plugins – and everything is still fine.

I am still completely lost and confused as to what exactly happened and how it happened, and so I’m hoping it doesn’t happen again because I won’t know how to fix it lol. xD

But I’m going to keep the backup, I’m glad I got everything fixed again and only lost a few days worth of work, still a bummer but better than before.

Also going to mark this as resolved – as well as the other threads I made regarding the issue.

Thanks so much for offering suggestions and for your time and assistance >> was much appreciated!!

Have a good week ??

Hey evryone,

So I did some testing to see if I could fix this by reverting to a backup from last Friday. Everything was working perfectly fine just this past Friday, and go figure – once I restored the backup everything was working well again.

So then I reupdated to the recent version of wordpress (4.5.3) and updated all my plugins – and everything is still fine.

I am still completely lost and confused as to what exactly happened and how it happened, and so I’m hoping it doesn’t happen again because I won’t know how to fix it lol. xD

But I’m going to keep the backup, I’m glad I got everything fixed again and only lost a few days worth of work, still a bummer but better than before.

Also going to mark this as resolved – as well as the other threads I made regarding the issue.

Thanks so much for offering suggestions and for your time and assistance >> was much appreciated!!

Have a good week ??

@pipdig – thanks for the idea, I hadn’t thought of trying that yet so I logged in to the site using Internet Explorer instead of Chrome, but am still getting the same problems.

Hmmm ˉ\_(ツ)_/ˉ

The site seems to be having trouble loading anything to be honest, not just the media library. The widgets, and other menus constantly load nonstop as well.

This is what I get when I try to load the media library;

https://prntscr.com/bjbjj9 (screenshot)

Is this a php memory issue? My hosting company said they tried everything they could on their end, perhaps they overlooked this?

o.o

Hello,

I looked to see if errors were appearing by using your instructions and yes, turns out they are. Also… the longer I leave the page open as it tries to load, the more the errors pile up. :/

I took a screenshot which can be seen here;

https://prntscr.com/bjb4k7

Anything I could try to fix these?

Thanks ??

Hello ??

@esmi, yes I have tried that, I mentioned above what I have already tried. Deactivating the plugins didn’t fix it, switching to the default theme didn’t fix it, and I have no inactive plugins at the moment.

I don’t understand why this is happening haha, or what else I could try to get it working again. Is it maybe an issue with the recent wordpress update?

I am really at a loss, but am hoping this can be fixed soon as it’s quite important to have the media library/images working for my site.

Thanks.

P.S. If it helps any, I am using the Genesis Child sample theme for my site, as well as google chrome browser.

figured it was related, sorry… ??

This has happened to me as well. I disabled all plugins to see which was causing this issue and it’s definitely the XYZ HTML Snippet plugin. My visual editor is completely unusable, there are no WYSIWYG options and am unable to type into the text field. The ‘Text’ tab still works, just not the ‘Visual’ one. Any ideas?

I’d like to be able to remove it from certain pages as well – kinda looks crummy on the contact page. :&