brandonmuth

Just wanted to follow up and see if 4.0.2 resolved issue for you. Please let us know. Thanks!

Cool, glad it’s fixed and, again, thanks for pointing it out and sorry for the trouble in the first place!

Thanks for post and sorry for trouble! Please try 4.0.2 and let us know if that resolves.

Thanks for bringing this to our attention! We just published update that should resolve issue. Please check and confirm.

Still nothing…checking junk folder and spam settings…

Hi, thanks for post! Sorry for delayed response – vast majority of support happens at woocredits.supportico.us and I’m not getting email notifications of new posts here at WP.org. Apparently you’re not the only one who suffered through a lengthy delay in reply – a few others on here are quite upset!

Regarding multi-currency, any currency available to Woo Commerce can be used to purchase credits using our plugin. For multi-lingual, you can control wording for each individual label used in the plugin.

Hope that helps and please let me know if additional questions. Thanks!

Hi, thanks for post! As noted in other posts here, vast majority of our support happens at woocredits.supportico.us so feel free to contact there, if needed, in the future. You can also always contact us at the email address receipt was sent from if that helps. Unfortunately, we only provide refunds in instances where plugin doesn’t function as advertised and where we are unable to resolve.

Regarding the desired functionality in your post above, there is nothing limiting products to only digital downloads. With the Premium version you can price any Woo product (Simple, Variable, Subscription) in credits and it can be a virtual or real-world product.

Regarding refunding credits, we are currently implementing this feature and hope to release it in the next 30 days. Please keep an eye on our Twitter feed and Release Notes for this feature.

Regarding your statement, “I was also trying to use WooCredit in packages such that if the customer buys in bulk they get a better deal.” Unless, I am misunderstanding your intention, this is exactly what Credit Bundles are for. You set the number of credits you want to sell in a specific bundle, then specify a price for that bundle. Most people offer/price tiered packages such that the more credits you buy, the lower the cost per credit becomes.

The freelance issue would definitely need some planning and thinking through to effectively implement and manage on your end, however, is outside the scope of the features advertised in our plugin, although, I’m happy to discuss to offer any insight on ways you could potentially manage.

Thanks again for your post and please let me know if you have any additional questions.

As noted in our other reply, support happens at our site woocredits.com. Not sure why I’m not receiving email notifications from WP forum. I’ll check into it and see if I can resolve. In response to your disgruntled comments:

1) plugin isn’t junk
2) support is very active at our official forum
3) plugin is most definitely NOT abandoned

Also, please feel free to update your review to read “would give it zero stars if I could” as it won’t hurt our feelings and seems that it would be more consistent with the general tone of your original post. Thanks and have a great day!

Looks like crickets chirped here for a while! Sorry about that. The vast majority of our support happens over at woocredits.supportico.us. Need to check why I’m not getting email notifications from WordPress forum. To answer your original question, assuming you are using Woo Commerce Subscription plugin, credits are added to the customer’s account in exchange for currency every time the subscription is set to renew. So the situation you outline isn’t possible as credit subscriptions are paid in currency for more credits and not credits for credits. Hope that makes sense. Thanks and have a great day!

Hi Azita,

Maybe we’re missing something, but we don’t see the extra row? Do you mean the “Register for a Webinar”? Sorry if we’re missing the obvious, but please clarify if you can. Thanks!

Hi Azita,

Please check latest version just pushed out. It should fix but please advise if not. Thanks!

We just pushed out update that should resolve this issue. Please try and confirm. Thanks!

Please try clicking the Sync button in settings to refresh the info pulled from G2W and let us know if that resolves issue. Thanks for post and look forward to hearing from you!

Hi Chris,

Thanks for the post, but I think you posted on wrong plugin support page as ‘wp-gotowebinar’ is not our plugin. Ours is ‘gotowp’. You’re more than welcome to give ours a try. Thanks and please let me know if you need anything else!

Brandon

In Platinum version, yes you can set expiration for credits, either for specific bundles or integration with Woo Subscriptions. There is currently no IF statement like you describe. Are you envisioning using IF statement to deliver certain message specific to customers with credits? Thanks for question and have a great day!