BRANDgfx

Oh phooey, I was hoping it was just “invisibly” working now.

I just now tried it myself again – not logged in as admin to WordPress – Firefox 118.0.1 – and got the same failed reCAPTCHA message.

I then went to Safari V 16.5.2 – still not logged in as admin to WordPress – and <span style=”text-decoration: underline;”>SUCCESSFULLY</span> sent the form – using the SAME email address: [email protected] (Also got a confirmation email from Constant Contact to verify my new subscription.)

I’m using MAC OS Ventura 13.4.1

So is it maybe a browser issue? Or stricter protocols with Firefox? Or…???

What do you suggest we try next?

Thank you!

It seems we had a conflict in an older plugin for Contact Form 7 which had recaptcha integration there. Even though disabled, it was still causing a problem. When I deleted that integration, the main site-wide integration (bottom right corner) went away. After adding the API keys to the Constant Contact Form plugin, it came back. But I still had the checkbox under the form which would submit without needing to being checked.

I then removed general recaptcha script from our ≤HEAD≥ code. At which point the checkbox under the form went away.

I guess I was assuming we’d still see something under the form and couldn’t figure out how to make it work.

If it does it “invisibly” then I think I have it working correctly. I tested and it successfully sent. I just don’t know how to test it to get a “failed recaptcha in order to know it’s actually working… Is there a way to test that?

Would you be so kind as to test it yourself one more time to verify it’s working properly and let me know?

Hi again, and thanks for your helping with this.

First off, I did confirm and as I stated earlier – the form plug-in’s spam control version was/is definitely using v3. Which is the version that the new keys were created as.

I removed the keys from the plugin settings completely, and the form still shows the reCAPTCHA checkbox below the form. (I have left them empty for now.)

I then removed the Google script from the HEAD. Oddly enough – that’s when the reCAPTCHA checkbox below the form went away!

BUT – the overall sitewide reCAPTCHA did NOT go away. Which means, the code for that is not actually in the HEAD. Or at least I can’t find it in there. So I don’t know how/where to remove that sitewide reCAPTCHA. I’m thinking it’s in my client’s reCAPTCHA settings with Google… Which means I’d need to have them log in to their Google account and manage that directly (since I don’t have that access.)

Before I get them involved, is there anything else you can suggest or think might be going on that I could try?

What “should” I be seeing under the form if I’m using v3 and things are working properly?

Hi. No, we’re using the latest and greatest v3 reCAPTCHA. Does it need to be v2 instead?

RE: the sidewide reCAPTCHA as you mentioned shown in lower right corner, that isn’t from a plugin. It’s code (provided by Google reCAPTCHA) that is entered in the ≤HEAD≥ code for the site. Yes, that too is v3.

I am definitely willing and able, however I might need to pass you on to my actual developer if it gets too complex.

How should we proceed?

• This reply was modified 1 year, 5 months ago by BRANDgfx.