Bojan Katusic

Hi @kemina

Can you please share with us the exact error message you get on the MainWP Dashboard when you try to reconnect the child site?

And please attach a screenshot if possible.

Hi @espiat

We’ve shared a ZIP file with a fix for this issue via our private ticketing system, but since we haven’t heard from you for some time now, I’ll assume that the issue has been fixed and mark the thread as resolved.

If the problem still persists, please feel free to reach out to us again, and we will continue with the troubleshooting.

Hi @blackthunderwolf

Thanks for reaching out to us.

Can you please go to your Dashboard, then Info > Server page, and let us know what value does SSL Warnings entry have?

Hi @abellerby

It is against www.remarpro.com rules to provide support for plugins that are not available to download from the www.remarpro.com repository.

Please create a topic on our community site or open a private Help Desk ticket so we can investigate this issue.

Hi @smit_ralph

Thanks for bringing this to our attention.

We will increase the required PHP version to 7.4 in the next release of the plugin.

Thanks for the update, and I’m glad you’ve managed to resolve it.

Hey @clayza

Thanks for reporting this issue to us.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further? https://mainwp.com/my-account/get-support/

Hi @espiat

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further? https://mainwp.com/my-account/get-support/

We’ve released a new version of Client Reports (4.0.14) which includes a fix for the issue where token names were displayed instead of their values.

Thanks again for reporting this to us.

@liedekef

It’s been some time since we heard back from you. I’ll assume that the issue has been resolved and mark the thread as resolved.

Hi @maximejobin

Thank you for pointing this out to us.

The minimal PHP version is 7.0.
We will update the plugin description shortly.

Hey @liedekef

Please make sure that the MainWP Child plugin is up to date (4.3.1), and please let us know if stopping APCu helps.

Also, make sure to turn off WP Cron on the MainWP Dashboard > Settings > Advanced Settings page.

MainWP Child or Dashboard plugin by themselves certainly do not interfere with Cron, as several functions of them depend on it.

• This reply was modified 1 year, 10 months ago by Bojan Katusic.

Hey @liedekef

In general, if the updates are visible on the Updates page on the Child Site, they should be visible on the MainWP Dashboard as well.

However, we are unable to cover all custom solutions for checking and delivering updates for plugins/themes.

You may try following the steps in this help document to enhance the compatibility with these custom solutions: https://kb.mainwp.com/docs/premium-plugin-updates-not-detected/

It was written for Premium plugins, but the principle is the same since the method of delivery of update is not through www.remarpro.com, that is, it is non-standard.

Hey @frodobean

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

We will update this thread when we reach a solution for this issue.

Hi @easyootstrap

Please try updating Pro Reports to the latest version (4.0.12) and see if that helps.

And please keep in mind that this Support board is for the MainWP Child Reports plugin, not for the Pro Reports extension.

If updating Pro Reports to the latest version doesn’t resolve the issue, please open a private Help Desk ticket so we can investigate further. https://mainwp.com/my-account/get-support/