Bojan Katusic

Hi @neubi

The visual issues depicted in the screenshots are likely caused by the old JS/CSS cache.

Can you try hard-refreshing the MainWP Dashboard page (CTRL + R / CMD + R) and see if that helps?

And please have a look at our KB for upgrading from versions 4.X to 4.5 to avoid any other potential issues: https://kb.mainwp.com/docs/upgrading-to-mainwp-v4-5/

Hi @robwilc

Does disabling and re-enabling the MainWP Child plugin help with the reconnection?

If not, please open a private Help Desk ticket so we can collect some additional information & investigate further: https://mainwp.com/my-account/get-support/

And please refer to this wp.org thread by its URL in the ticket.

“Maybe updating the system requirements (?https://kb.mainwp.com/docs/system-requirements/?) where it still says WordPress 3.6+ could be helpful for some.”
Thanks for pointing that out to us. We’ve updated the article.

Hi @vgstudios

“After updating Dashboard to 4.5.2 sites on Child <=4.1.x got disconnected”
Can you please update the MainWP Child plugin on those sites to the latest version v4.5.2, and see if that helps?

If you get “Public key already set. Please deactivate & reactivate the MainWP Child plugin and try again.” error message again after updating the Child plugin, try deactivating and re-activating it and then try reconnecting again.

Hi @videorecover

It’s been some time since we heard back from you. I’ll assume that the answers we provided were satisfactory and mark the thread as resolved.

If you have any further questions, please start a new thread.

Thanks.

Hi @devrob23

Please have a look at our KB article for turning off Guided Tours: https://kb.mainwp.com/docs/how-to-turn-off-guided-tours/

The API for the screenshots is indeed GDPR compliant. The entire extent of its functionality is making a screenshot of a publicly accessible website. The API does not collect any personal information.

Automattic’s Akismet plugin uses the same API to generate screenshots when you hover over the commenter’s website URL, and Akismet is also fully GDPR compliant.

Apart from that API, the only other third-party service we incorporate is Usetiful for our Guided Tours. Usetiful is also GPDR compliant, and our Guided Tours that rely on it are opt-in.

Hi @videorecover

We’re very happy to hear you’re enjoying MainWP.

Your observation is correct. The posts are not kept on the Dashboard after they are published to child sites.

Images work a little bit differently. They are first uploaded to the Media Library of the Dashboard site while the post is being created on the MainWP Dashboard. However, we don’t delete them after the post is published.

This is somewhat in line with how WordPress handles Media Library as well. Namely, they do not get deleted after a post containing them is deleted.

There isn’t a major benefit for keeping them, other than to enable easy re-use of those images. However, they can be safely deleted from the Media Library after a post or a page is created.

Hi @eugene212

We’re glad you’re enjoying MainWP.

We indeed use wp.com API for generating screenshots. If you wish to opt out from using this service, you can switch to List view on the Manage Sites page.

Once in List view, you can then disable the screenshot column to completely opt-out from the screenshots feature.

Hi @akhil468

It’s been some time since we heard back from you. I’ll assume that the issue has been resolved and mark the thread as resolved.

Hi @ninablue

Yes, we will address those Deprecated warnings in the next version of the plugin.

Hi @mojamba

The Fatal Error seems to be a consequence of server or host misconfiguration, and considering haven’t received any other reports regarding it, it would appear to be an edge case.

Make sure that you are running PHP 7.4 or higher, and that both MainWP Dashboard (v4.5.1.1) and MainWP Child (v4.5.1) plugins are up to date.

If the issue persists, please open a private Help Desk ticket so we can collect some additional information & investigate further: https://mainwp.com/my-account/get-support/

Hi @akhil468

The error message is not generated by MainWP but is a generic server-related error message. And it appears that a security rule on that site is blocking the connection from the MainWP Dashboard.

1. Do you use some security plugins on your child site? If yes, can you try to temporarily disable them and see if that helps?

2. Do you use Cloudflare or any other cloud proxy firewall? If yes, can you try to whitelist your Dashboard IP or temporarily disable it to see if that helps?

3. If none of the above helps, can you please contact your host support and have them check server Firewall logs and see if there are any records of blocked requests from your dashboard?
And if possible, have them whitelist your Dashboard IP address.

Hi @wp800s

Our goal was to neatly organize all current pages into intuitive and easily accessible categories. This new navigation also sets the stage for exciting upcoming features.

Our KB for adding new items to the Navigation bar may also be of interest to you: https://kb.mainwp.com/docs/add-new-menu-entries-to-the-mainwp-dashboard-navigation/

If you have any specific suggestions, please feel free to share them on our feedback site. That way, others can vote for it, letting us know which features our users want the most.?https://feedback.mainwp.com

Hi @oceandigitals

Our Staging extension works in tandem with the WP Staging plugin, which needs to be installed on child sites, and the extensions serve as a central place from which you can control the plugin installations.

So when you create a staging site, it is being created on the child site, that is, on the customer website subdirectory.