boehmc

Hi Elias,

thank you for your reply!

I did another test and at first, the thumbnails are normally scaled right after an upload, but as soon as you click through the LMS structure, the thumbs are getting blurry again…

What WordPress and CLUEVO Version are you using?
– WordPress version is 5.5.6 – CLUEVO version is 1.7.1

Do you have any optimization or image compression Plugins active?
– We only have 3 Plugins installed: Classic Editor, Ninja Forms and CLUEVO

Have you declared any custom image sizes in your functions-php?
– as far as I know, we haven’t; unfortunately I have no access to the functions-php

Are there maybe any custom stylings active that could be causing this?
– basicall, there is only one design in use, which is the “KnowHow Child Theme”

Here’s the element info from the console when the thumb is shown normally: <img width="60" height="32" src="https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-60x32.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" loading="lazy" srcset="https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-60x32.png 60w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-300x158.png 300w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-1024x538.png 1024w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-768x404.png 768w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-1536x807.png 1536w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-150x79.png 150w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2.png 1865w" sizes="(max-width: 60px) 100vw, 60px">

And here’s the element info, after the thumb got its blurry-state: <img width="60" height="32" src="https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-60x32.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" loading="lazy" srcset="https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-60x32.png 60w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-300x158.png 300w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-1024x538.png 1024w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-768x404.png 768w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-1536x807.png 1536w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2-150x79.png 150w, https://infovbhot.verkehrsbuero.lan/wp-content/uploads/2021/06/VERKEHRSBUERO_HOSPITALITY_LOGO_RGB_2104_mitSchutzzone-2.png 1865w" sizes="(max-width: 60px) 100vw, 60px">

Unfortunately, I am not that good in webdesign, so I would really appreciate your help here.

Thank you very much and kind regards,
Chris

Hi Elias,

sorry für meine versp?tete Rückmeldung! Ist grad sehr busy alles.

Ich habe das Clueva LMS auf einer anderen WordPress-Seite von uns getestet und da scheint alles normal zu funktionieren.

Zur Zeit habe ich keine weiteren Fragen. Danke jedenfalls für den tollen und vor allem schnellen Support! ??

Liebe Grü?e,
Chris

Hi Elias,

thank you for your support! Much appreciated!

Currently we are on WordPress Version 5.6.4 and CLUEVO Version 1.6.2. There are no caching plugins installed on our website and there are also no member plugins.

I have set up a new site (www.karrierevielfalt.at/e-learning) with a test course. As long as I am logged-in in WordPress, the course will start normally. However, when I am logged-out, an error message stating “You are not currently logged in” will pop up.

It looks like the error message is a CLUEVA error message. Here you can find a screenshot: https://ibb.co/ggCpN2P

Thank you and kind regards,
Chris

Hi Enver,

thank you for your reply! I have set up the “Guest” user group already, but as soon as I click on the course as a guest, I get an error message popup, stating: “You are not currently logged in.”

That is the problem which I try to solve.

Kind regards,
Chris