bobocop

a standard new page, as long as it was in consent it was working fine. As soon it got published it all went wrong.

If needed I could give you access to my the website. But be careful there is running a different plug-in right now accepting bookings! (Sadly enough no longer supported, you could get some inspiration from it. It has strong and weak points)

I’m also on Slack

I was not yet able to reproduce it. It could be that the problem only exists when Elementor pro has been used.
I created a new page in WP and pasted the shortcode.
Instead of SeatReg I got the footer and Header from the Elementor Theme builder!
Disabled both on the given page (in team builder)- Now I got the standard page but within the shortcode window with the SeatReg code a page with header and footer from Elementor!

Could it be that the theme builder from Elementor pro conflicts with the way SeatReg adreses the window? Also, I noticed when you ask for the Registry window it also presents the empty page with the Theme builder header and footer.

Extra info: Elementor Pro has a Theme Builder that overrides the standard theme settings for header and footer and page layout. It allows to create unique header or footers depending on the page or any given condition.

correct me if I’m wrong but when I set a start date and time accompanied with an end date and time. I end up with booking a booking period and boeking hours.
What I would like is to be able to set the time when the venue is taking place so that different venues can be shown in a correct calendar view. Independent from what the booking period is.

I had a similar issue and resolved it in a different way.
we have sponsors that receive a discount for 1 ticket.
so I made a user roll in do as sponsor.
Than I made an extra discounted price limited to 1 per sale.
rhis price is only shown to the users that I elevated to sponsor.

yes it does on our shows and performances.

Starting from scratch with a newly created seat plan followed by a price plan resulted in not being able to assign a seat plan to the price plan.
In the database the seat plan ID does not get registered. Manually adding it resolves also that issue. (Workaround )

I already reported this to Malcolm and am waiting on a fix

• This reply was modified 7 months, 2 weeks ago by bobocop.

I’ve booked on a performance as a test on mij site. One that was not showing before and had no troubles.

This could have to do with the different approach on the website itself.

My audience needs to log in to be able to book. So before the pricelist is available. From there on it goes directly to the handler, no login anymore needed. It is booked with the data drom the logged-in user.

Also did some further testing: older php does not solve the issue. So probably not a php error. Started with creating a totally new seat plan and anded up with not being able to use the new seat plan for a price plan.

Found also a workaround for that issue. Seems that there is no sequential number provided for the seat plan when creating a price plan. With the new plan existing but unassigned to a seat plan I went to the database. Inside the database you will find sshow_seating it will have a seatingID.
Go to sschow_plans and you will notice that for the new price plan there is no seatingID. Give it the number from above and go back to your price plan in WP… And there it is! your seating plan assigned to your price plan!

Still… it does not salve the original issue sadly enough. So the two issues could be related but other than the work around I have no solution for now.

• This reply was modified 9 months, 3 weeks ago by bobocop.
• This reply was modified 9 months, 3 weeks ago by bobocop.

Hi,

Today I stumbled on the same problem. Got a workaround that also could Malcom give a hint where the problem is!

If you go to prices, you will notice that there are only prices for one performance instead of all.

Adding the prices manually will enable your performances (a copy of what is above in prices but on the correct date. The dates will be listed)

We reaccepting PayPal as the payment gateway, lately we receive the message that we need to upgrade to the latest PayPal system.

The result would be whit seat 1 at the bottom right and all numbers counting without a gap:

xxxxxx_____xxxxxx E
_xxxxx_____xxxxx_ D

xxxxxxxxxxxxxxxxx C
xxxxxxxxxxxxxxxxx B
xxxxxxxxxxxxxxxxx A

_______Stage______

• This reply was modified 2 years, 3 months ago by bobocop.
• This reply was modified 2 years, 3 months ago by bobocop.
• This reply was modified 2 years, 3 months ago by bobocop.

The stageshowgold-decodeseats-alphaseats.tab is located in the WP content ->Uploads -> stageShow->HTML folder.
In the example above the row needs to be a Letter and the seat a number.
The tab separated file should be:

Index	Row	Seat
1	1	A
2	2	B
3	3	C
4	4	D
5	5	E
6	6	F
7	7	G
8	8	H
9	9	I

….. Till max rows

So seat First column is an index column and is only needed for the database.
The second collum describes what to change (in this case the row number) In Column 3 what to assign.
So
row 1 has an A assigned (and standard seat number)
Row 2 has A B assigned (and standard seat number)….

• This reply was modified 2 years, 3 months ago by bobocop.

You define how the numbering is done by defining from where you start counting
This is the first important step (example if you want to start with seat A1 at the right bottom than you give: Count upper left from the fitst position
Example: UL = Upper Left

Example headzone:
[ul6.28]1.1-17.3,[ul2.17]6.4-10.4,[ul2.27]1.4-5.4,[ul1.28]1.5-6.5,[ul1.17]7.5-12.5,

Stands for:

Headzone
[ul6.28]1.1-17.3,
“”Go up en left from Row 6 collum 28 start numbering seat 1.1 till 17.3″ Gives 3 rows with 17 seats counting from right to left and upwards” 1.1 = First seat in first row, 17.3 is Seat 17 in row 3 counting from your position in the given direction.

“”If you counted right than there is no row 3 in this example, 6,5 and 4 are determined above and the following starts with 2”

[ul2.17]6.4-10.4,

“”Go up en left from Row 2 collum 17 start numbering seat 6.4 till 10.4″ Gives 1 row with 5 seats counting from right to left and upwards”

[ul2.27]1.4-5.4,
“Go up en left from Row 2 collum 27 start numbering seat 1.4 till 5.4″ Gives 1 row with 5 seats counting from right to left and upwards
Note that this is the same row so there is a gap of 5 seats between seat 5 and 6.
By defining 1.4-5.4 & 6.4-10.4 the counting will go on from seat to seat”

[ul1.28]1.5-6.5,

“Go up en left from Row 1 collum 28 start numbering seat 1.5 till 6.5” Gives 1 row with 6 seats counting from right to left and upwards = 1 seat extra on the right side.
Note that this is the same row so there is a gap of 5 seats between seat 5 and 6

[ul1.17]7.5-12.5,

“Go up en left from Row 1 collum 17 start numbering seat 1.5 till 6.5” Gives 1 row with 6 seats counting from right to left and upwards = 1 seat extra on the left side.

At legend:

[ur6.32]N1-3,[ur2.32]N4-5
“Start the legent upper right at Row 6 collum 32 with numbering rows N-3 than the gap where there are now seats and From row2 upwards the rows 4 and 5

And as image:
[i1]7.13-11.27 (Position of stage (Image :[i1] row and collum position.

With the stageshowgold-decodeseats-alphaseats.tab you can define the alphanumeric apearence on the floorpan (if You want Rows to be numbers or letters)

Hi, there are a number of experienced users here to help you when jou got stuck or have questions on how to get things done. Still you will have to learn a fair part yourself. If you wish to be be able maintain the site.
A good start is to go and read the Manual.
Don’t be scared if you do not understand everything. It takes a bit of time to understand the logic ( it is a healthy one)
When stuck first check the questions already asked here. Still stuck: ask away we’ll be glad to help.

• This reply was modified 2 years, 3 months ago by bobocop.
• This reply was modified 2 years, 3 months ago by bobocop.
• This reply was modified 2 years, 3 months ago by bobocop.

Please check if on your Show does not list:
Quantity Column Hide Quantity Column
and
Visibility Only Shown when selected by shortcode id option
as active!

Apparently it switched to active on my sales and I got the same error.

After switching it off all was working fine again