Design Team

Hey @sam1001

Thanks for the info on this one. I will look into how we are collecting the IP address during the checkout process and see what I can find. I’ll reply here when I figure out what is going on.

Thanks!

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

Hi @framey

I’m not familiar with how the ecommerce plugins work with the check out process. Please email me directly at [email protected] and I can help you from there.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

Hi @aslominski

It sounds like it might be a redirect issue. If you could, please email me directly at [email protected] and I can help you out from there.

Thanks!

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@rikbell

Unfortunately, our plugin only processes payment at the time of submission. I will add this as an item on our road map so our team can discuss it moving forward, but at this time we do not support what you’re looking for.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@johnboy85

I’m sorry I missed your email. I’m not sure what happened there. I also need to do a better job checking this forum.

@eratik

If either of you are still having issues, please let me know. It seems like it might be a communication error, but we’d like to see screen shots of the transactions (both in Woo & your gateway) to help figure out what is going on.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@framey

Thank you for the note! We’re working through a few projects at the moment, but I jump back on this one every chance I get and bring it up at our weekly dev meetings. I will do my best to get this pushed through, but I don’t have a release date at the moment. Once I do, I will post here to keep you updated.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@johnboy85

Thank you for your patience. I apologize for not replying more quickly.

The input fields should be formatted by your theme. If they are getting cut off or not formatted at all, you could edit the CSS in your child theme to get them formatted the way you would like. If you format the input[type=text] in your CSS file, that should allow you to make the changes you want.

We have the logos planned for our next big release. There is a workaround though, that takes a little more work to implement. If you’d like to know more, please contact me directly and I can walk you through it.

I will add the API key asterisks to our list of task and try to get it ready for our next main release. That should be an easy update.

If you would like help with the workaround for the logos or need anything else, please feel free to contact me.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

Good morning @k0ur0sh

Currently, we do not provide the ability to edit the checkout page. In future releases, we are hoping to remove this page and have it built into the previous page, on the main checkout page where you select your payment method.

If you need anything else, please feel free to contact my directly at [email protected]

Thanks!

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@lehacarpenter

Could you please send your versions of PHP, WP and WooCommerce to me via email? I will see if we have anything flagged as being incompatible. It is possible that something was deprecated since our last update that I need to look at.

Thanks,

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@jenamvoth
I will run through and update our test environment to make sure the plugin is working with the most recent version. I haven’t seen any issues yet, but want to take a look for myself. I should have an updated release soon. There won’t be any other updates, just to confirm it still works with v3.5 of Woo

If you need anything else, please feel free to email me directly. Sorry for taking so long to reply. I missed this message the first time around.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

Hi @yu138086

Sorry for the delayed response. At the moment, the plugin does not allow a one page check out process. We understand your concerns and have talked about this as a team to plan out a single page method, but we don’t have a release date at the moment. We will continue moving forward with the new configuration and publish it as soon as it is ready.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@joelpeterson

I’m sorry! We’re working on it, but it is slow going. We’re a small shop and are currently working on other projects. We will get back to this as soon as we can.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@schuylinc

As far as we know, WooCommerce handles the currency. I don’t believe we have any restrictions within the plugin itself, so it should just connect Woo to the gateway. If you think we do, I can look into it further.

We are also not sure about what costs a merchant account provider outside the US charges; most likely, it will vary. If you are concerned about costs due to currency conversion, that is done by the card issuer and not the processor. Any costs for that will be incurred by the consumer using the card.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@sam1001
We haven’t had any other reports on this. I’ll run the updates on my dev environment and start testing on our end. If I can find anything, I will let you know.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.

Hi @gabrielacschimidt

At the moment, the NMI Gateway plugin does not support plugins. We do have it on our roadmap though, and are working toward including it in a future release.

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• This reply was modified 5 years, 10 months ago by Jan Dembowski.