Design Team

@lateralus821

Thanks for your post. Could you please let me know the versions of the following you’re using on your site?
– WordPress
– WooCommerce
– NMI Payment Gateway

I just tried a refund on my test site and it went through with no problems. I’d like to try and match your config and see if I can recreate your issue.

Thanks!

Nate
BNG Design

@wptalha

Sorry for the delay in responding. The config page for the plugin is now under:
Woo Commerce > Settings > Payments

I will look into the plugin and make sure that is changed for the next version.

Nate
BNG Design

@mikacns

For the early releases of the plugin, in order to get the 3 step to work correctly (and securely), we had to add in another page. So when the user enters their billing information, they select the payment gateway option and it will take them to another page where they will enter their credit card information. They then finish the transaction from there.

I’ve been working on a way to remove this extra step and move the credit card information to the previous screen, but it is not ready for release at this time.

Nate
BNG Design

@altoscameron

Thanks for the additional information. I will get this on my list so I can take a look at how the failed payment section works and plan an update.

Nate
BNG Design

@ddsystems

We were just notified of this change a few days ago. I’ve got the fix complete, will be putting the update on the WP plugin store today.

Nate
BNG Design

@kkifer You will have to add some CSS to change the alignment, specifically the ‘style’ attribute:

img src=”IMG URL” style=”float:left;”

You can also change the size of the image using the same style attribute if needed. There are WordPress theme classes that cause the image to look a certain way, but by making the changes inline (using the style attribute), you can override these classes and apply them to your image. For more info, I’d look into CSS: https://www.bitdegree.org/learn/inline-css

Hopefully this helps. Sorry about the delay in responding.

Nate
BNG Design

• This reply was modified 5 years, 9 months ago by Design Team.

Hi @ludachrisgsx

To update the free version, you do not need to purchase the paid version. If you have an older version of the plugin installed, you should just have to go to the plugins page in your WordPress admin and find the entry for the NMI Gateway for WooCommerce. There should be a note saying “There is a new version of NMI Gateway for WooCommerce Available”. There should also be a link for more details and a link that says ‘update now’. You should just have to click on the ‘update now’ link and it will install the newer version.

Otherwise, you can download the latest version from WP.org, deactivate and uninstall the outdated version on your site, and then upload the latest version.

If you still can’t get it updated, please let me know.

Nate
BNG Design

Hi @kkifer

At the moment, we only have a work around to add them. In a future release, there will be a setting to allow you to manage different cards. For the time being, you can do the following:
– under the payment gateway settings page (WooCommerce > Settings > Payments > NMI Gateway For WooCommerce), you can add html to the Description field to display the card images. you can use CSS to manipulate these images to a certain extent

Copy this into the description field, and replace the placeholder with the url of your image:

Screen Shots
https://wootest2.wpengine.com/wp-content/uploads/2019/06/thumb-settings.png
https://wootest2.wpengine.com/wp-content/uploads/2019/06/thumb-checkout.png

Hi @gurvinderk

It looks like you are hitting the gateway correctly. I could be wrong, but I don’t believe the problem is within the plugin.

I reached out to NMI for clarification on that error. They said it has to do with an issue with your processor. They were limited as to the information they could provide based on just the error message. If you try contacting NMI with a REFID or even your company name, they will be able to provide better feedback as to what that error means and why it is being returned. I called their Chicago campus this morning and they were very helpful. https://www.nmi.com/about/contact

Nate

@jdembowski

Sorry about that. I didn’t realize that was against the rules. I will keep from using a signature from here on out. Thanks for letting me know.

Nate

@yohedesigns

Please email me directly at [email protected] with your company name & email and I will see what I can find.

Nate

Nate Althoff
BNG Design
[email protected]

@brodi3man

I’ll be looking into this over the next week. I need to do a better job staying on top of the updates, so that will be higher on my list of priorities move forward.

[ Signature deleted ]

• This reply was modified 5 years, 10 months ago by Jan Dembowski.

@sam1001

Could you please email me directly at [email protected]? I have something for you to try. Also, where in NMI can you view the ip address for an order? I’ve been looking but haven’t found it yet.

Thanks!

Nate

@kmgreek

I think I’ve emailed you already today, but just wanted to make sure you get a response. I’ve updated my dev version of WP & Woo and was able to submit an order through successfully. Could you please send me the text of the failure message you’re receiving from WooCommerce? Hopefully that will help us figure out what is going on. Please send it to [email protected]

Thanks!

Nate

@buildingawebsitepro

Sorry for taking so long to reply. I’ve been looking for a solution and there are a few options here: https://www.tychesoftwares.com/how-to-customize-the-woocommerce-thank-you-page/

They do involve adding custom functions and filters, but it might be what you’re looking for. Depending on what you need your confirmation page to do, you could also edit it using css or javascript. If you need more input, please let me know.

[ Signature deleted ]

• This reply was modified 5 years, 10 months ago by Jan Dembowski.