Design Team

Are you still getting this error? I’ve updated the plugin with the fix for this

• This reply was modified 3 years, 11 months ago by Design Team.
• This reply was modified 3 years, 11 months ago by Design Team.

Are you still getting this error?

That’s a relief. Thank you for the update

Hello, I apologize you experienced that issue. Were you able to get this issue fixed?

This error got fixed in later versions. I apologize for the inconvenience. The plugin should work for users who don’t have subscriptions installed now.

Yes, this plugin supports subscriptions for premium users only.

I apologize you had this issue. How is your setup like? so I could recreate the issue.

Are you still having these issues when using v1.6.2?

Is this still an issue on the most recent version 1.6.2?

The added benefit that you receive is the ability to store users payment information, so they are able to keep payment records tied to their account for future purchases.

Sorry about the delay on the response.

Thanks you.

Thank you Jose for reaching out, as this plugin does activate JavaScript, you will need to ensure that the computer and the site are allowing JavaScript.

Is it possible you have JavaScript disabled on your site that could be causing this?

Thanks,

Thank you for reaching out, issues like this are generally related to the theme of the page you have selected. If you want to test with a different theme, it should resolve the issue. Unfortunately, we cannot guarantee this plugin to work in all themes, and do not currently have a list of working vs non-working themes as those are ever evolving.

If you have any other questions, please let us know!

Thank you for the post, I apologize about the delay in response to this thread.

For the “Pay via the NMI Payment Gateway” you can update this Title in your WooCommerce plugin. If you are under the settings for this, under the payments tab, you should see the NMI Gateway for WooCommerce, to the right you can click Manage, and you should be able to change the Title.

As for #2 and #3, unfortunately those are driven from your WordPress theme, and there is not much we can do to control those. Please be aware there are some themes that do not work with this plugin, so I would recommend doing a test if you do change themes.

Please let us know if you have any other questions.

Thank you

Hi Tony,

Thank you for your feedback and we’re sorry you have to go through these issues, I’m sure it’s been very frustrating! After looking into your support requests, it seems that the issue with the customer transactions failing was related to the processor settings and what card types your processor works with. I believe this is something you are currently working with your existing processor to resolve and unfortunately, we can not control or support their system.

BNG also offers our own payment processing solutions, in addition to plugin and web development. We would love the opportunity to potentially help you with your payment needs and potentially save you money!

I understand the frustration with not receiving a reply within a few hours. We try our best to reply to support requests as quickly as possible but understand the urgency when you cannot process your payments and do apologize if we failed to meet your expectations.

Please let us know if you have any questions or concerns.

BNG Design

@tonyzeoli

I apologize for the issues you’re having. I am looking into finding a solution right now & have also reached out to you via email. I will be working on this issue this afternoon to find a solution.

The installation instructions are out of date. Rather than ‘Checkout’, you should look for the ‘Payments’ tab, under WooCommerce > Settings. This has changed in WooCommerce since we last updated the instructions and I will make a point to get this updated with our next release.

I will post an update here when I have more answers.

Nate
BNG Design