bmsinc

same issue for me. hope this gets figured out. i uninstalled the plugin and everything manually. this obviously isnt a priority for the developer.

did you or the developer you hired ever get this figured out? the order still reverts in the admin. i guess its because you said the product belongs to more than one category. i cant imagine that im the only shop that has a product that qualifies to more than one category?

yall figure this out – as im having the same problem. no assistance at all. screenshots arent going to fix anything. im happy to do a screen share with you to show you the problem

this is exactly the same problem i have as well. i believe the developer abandoned his plugin as the support forum is just flooded with reports of all kinds of stuff being broken and no updates to the plugin to address them. obviously something is wrong with the plugin compatibility-wise

just trying to get you to support your broken plugin…

no help on this? still broken.

i dont know if a screenshot would do it any justice. lets say there are 10 products. i order the products. it works. lets say i want to swap item 10 to item 1 spot. well…all of the products in the admin are completely out of order, so i would have to do all 10 at once. so every time, i have to order every single product and when the page refreshes after i hit save, it LOOKS like they are out of order, but they do show correctly on the front end. so imagine doing 40 products – you can see how this gets old quick. i can provide you login and we could do a screenshare at some point if youd like.

typical woocommerce support right here. just about 5 days and no response. dont know what i was thinking asking for help.

i have sent this form through twice now without a reply. to anyone reading this – expect this level of support – and by that i mean – NONE. they take your money and run and do nothing to help you but put quick replies to try and placate you or make this take longer. here i am over 7 days after initial support request and have yet to hear ANY realistic solution from anyone.

just to also reconfirm. i have tried to install this plugin on other websites not on the same server and i still do not have options to put in the app ID or the app secret.

i have also created a fresh install of wordpress that is completely up to date without any other plugins activated and i simply do not have the options to put that data in.

i have also used the WD manager to install and update the plugin in all of these scenarios and there are no options for those input boxes available. what the hell is going on here? where is the support? i have emailed the premium support directly, and i do not get a response or a message back that says my ticket has been created or any indication that my support request has been acknowledged.

this is crazy. just take my money and run and offer no support for a broken product? thats what it feels like.

buyers beware!!!

@suziekh im using the premium version from your website. the thing im noticing is that i do not have input boxes for the app secret and app ID. it just starts at TIMEZONE.

this is the step i cannot complete. i tried the free plugin and i tried the premium plugin. both DO NOT have a place for me to put this information in. i am able to follow all the steps until this point. i have admin to the page and i i have admin to wordpress (we host the site here) and there are no settings to put this in. so the authentication has no app id or app secret to pull from – there is nowhere to put this info in.

this is the step i cannot complete – theres no input boxes in the settings to put the info in!

Save the changes and access WordPress administrative panel of your website. Navigate to Facebook Feed WD > Options page and copy the App ID and App Secret into the corresponding inputs. Make sure to save the changes.

https://docsimages.10web.io/wd-facebook-feed/facebook-23.png

please do not take 5 days to respond. i am a paying customer and i am about to request a refund, leave a review, and move on to another plugin. im giving you a shot to help me out on this one – so please take it.

• This reply was modified 5 years, 10 months ago by bmsinc.
• This reply was modified 5 years, 10 months ago by bmsinc.

the most recent version of the plugin as it is available from your website.

what am i missing here? what is the order that i have to go through the steps. do i make the app first on facebook, then install the plugin, then try to get the access token sorted out? install facebook plugin, make the app, then get the token? whats the deal?

i have tried uninstalling and reinstalling. also – i believe your documentation is out of date with screenshots showing older systems. please advise

if this happened to anyone else – i finally got a response from woocommerce support. they mentioned they have several other tickets with this issue.

you can apparently rename the attribute to something else, and then put the name back to what it was and it will somehow update.

heres the official response:

We’ve had several reports of this issue with Variations and attributes. Here’s what we’re seeing:

When you have Global Attributes, the products will go to “Any” for the variations, which causes issues.

Here’s what I would suggest:
1. You can RENAME the global attribute to something different, and re-save your products
2. You can roll-back to 3.0.4 and wait for a fix in WooCommerce

If you need 3.0.4 you can get it here: https://a.mikey.link/7i1PU/3KTAgaFv

Let me know how that goes!

Best,

Mikey A. – Happiness Engineer

I hope this helps someone. we just redid the whole cart because the response took too long.