bmilligan15

Thanks for reaching out! I apologize for any trouble, and would be happy to assist.

Just to start at the top, have you tried following our Debugging procedures? You can find our debugging guide here: https://enviragallery.com/docs/debugging-envira/

If you’re still having difficulties, please send in a support ticket at https://enviragallery.com/account/support/, and I’d be happy to take a more in depth look at getting this resolved for you.

Thanks!

Hi Marat,

Thanks for reaching out!

If you can, can you please fill out a support ticket at https://enviragallery.com/account/support/? There, I will be able to better assist with getting your lightbox functioning correctly.

Looking forward to hearing from you soon!

Hi Cody,

Thanks for reaching out! I’m happy to assist!

Thank you for sending over the link. What is happening is you have two lightboxes opening, the first one is from Envira Gallery, and the second one is either coming from another plugin or your theme.

If you could, please send in a support ticket at https://enviragallery.com/account/support/, and I’d be happy to take a more in depth look at getting this resolved for you.

Please let me know how else I can help!

Hi Joel,

Thanks for reaching out! I hope your day is going well!

I apologize for the issues you’re having with the order of the images. Would you mind filling out a support ticket at https://enviragallery.com/contact/? I’d like to see exactly what you’re experiencing.

Please let me know how I can help!

Hi Vikram!

Sorry to see you’re running into issues. I’d be happy to assist!

Would you mind opening a support ticket at https://enviragallery.com/contact/? There, I will be able to assist you better.

Please let me know how I can help!