bmilligan15

Hi,

Thanks for reaching out to us!

I apologize for any trouble, and I’m happy to assist! Can you please submit a ticket to us at https://soliloquywp.com/members-area/support/ so we can continue to troubleshoot the issue for you?

Thank you!

Thanks for contacting us! ??

I’m very sorry for any confusion! With the 1.8 update, Envira has made a few changes that affect external linked galleries.

You can read more about that here: https://enviragallery.com/docs/using-external-links-in-envira-gallery/

For now, if you could edit your external linked galleries and on the Lightbox tab and Mobile tab, make sure that you have disabled the Enable Lightbox? option and enabled the Enable Links? option.

If we can help with anything else, feel free to submit a ticket at https://enviragallery.com/account/support/

Thanks!

Thanks again for sending in the support ticket, Laura. We have responded directly to the ticket, and look forward to getting this resolved for you.

Thank you!

Hi Laura,

Thank you for submitting the support ticket. We have responded directly to the support ticket, and are looking forward to your response.

Thank you!

Hi,

Thanks for reaching out. I apologize for any trouble!

Please contact us directly at https://enviragallery.com/account/support/ and I’d be more than happy to help!

Hi Darryl,

No problem. I’ve reported this issue to our development team as well. Thank you for bringing it to our attention.

As soon as I have an update, I’ll reach back out to you.

Thanks!

Hi Darryl, thanks for notifying us.

If you can, please submit a support ticket at https://soliloquywp.com/members-area/support/ so we can further investigate the issue for you.

We look forward to hearing from you soon!

Thanks for reaching out to us! I apologize for any trouble, and I’m happy to assist!

I’ll attach a link that helps explain what CSS Sprites are, and how they can be beneficial to you. https://css-tricks.com/css-sprites/

If you continue to run into issues, feel free to submit a support ticket at https://soliloquywp.com/members-area/support/ and we’ll do our best to assist.

Thanks!

Hi Irina,

Thanks for reaching out to us! Were you able to resolve your issue? If not, please feel free to submit a support ticket at https://soliloquywp.com/members-area/support/

Thanks!

Hi Elmarie,

Thanks for contacting us! I apologize for any trouble, and I’m happy to assist!

Could you please fill out a support ticket at https://enviragallery.com/account/support/ so I can better assist you?

Thanks!

Hi Ingrid,

Thank you for the feedback ??

Our team is currently working on updating our Jetpack Lazy Load filter plugin to be compatible with the latest release of Jetpack. (https://enviragallery.com/docs/how-to-use-jetpack-lazy-load-and-enviras-lazy-load-together/).

Soon, you will be able to use lazy load on both Envira Gallery and Jetpack without causing the gallery to repeat.

Thank you!

Hi Brooke,

Thank you for reaching out to us. I apologize for any trouble!

Envira’s Lazy Load will only work within galleries created with Envira Gallery.

Would you mind filling out a support ticket at https://enviragallery.com/account/support/ so we can better assist in resolving the issue for you?

Thanks!

Hello!

Thank you for reaching out to us! I apologize for any trouble you’re experiencing with the mobile lightbox, and I’m happy to help. Would you mind filling out a support ticket at https://enviragallery.com/account/support/ so I can better assist with resolving the issue?

I’m looking forward to hearing from you soon!

Hello,

Thanks for reaching out to us!

I apologize for any trouble, and I’m happy to assist! Could you please head over to https://enviragallery.com/contact/ and fill out a support ticket? This would allow me to better assist you and help get the issue resolved.

Thanks!

Thanks for contacting us!

I was able to visit the link you provided, and it appears you currently have two lightboxes appearing when your images are clicked. The first one appears to be coming from Magnific Popup, and the second one is coming from Envira Gallery.

I’d be happy to resolve this for you! Would you mind submitting a support ticket at https://enviragallery.com/contact/ so I can better assist you?

Thanks!