bmilligan15

Hi @cbaldelomar,

Thanks for reaching out! I apologize for the trouble!

Can you please contact us at https://soliloquywp.com/members-area/support/ so we can further investigate the issue for you?

Thanks!

Hi @benoitm,

Thanks for reaching out, and bringing this to our attention!

I apologize for the trouble. We were also able to replicate the error on our end, and we’re currently looking into the issue.

As soon as I have an update, I will reach back out to you. Thank you for your patience!

Hi @chop17,

I apologize, it doesn’t look like we received your message. Can you please email me directly at [email protected] so I can better assist?

Thanks!

Hi @jamiethomasunbeatable

Thanks for reaching out! I apologize for the trouble!

Can you please contact me at https://soliloquywp.com/members-area/support/ so I can take a deeper look at this for you?

Looking forward to getting this resolved!

Hi @webpaje1948

Thanks for contacting us!

I apologize for any trouble! I’m wondering if we’re possibly dealing with a plugin conflict here. Can you please reach out to me at https://enviragallery.com/account/support/ so I can further investigate this for you?

Thanks!

Hi @maltecopter

I apologize for the trouble. Our team is currently investigating the open ticket, as well as the latest one you submitted. I will reach back out to you directly via the original tickets as soon as I have an update available.

Thanks!

Hi @mcrurban

It does look like the images are being served via a CDN (Jetpack), so that’s most likely why we’re running into issues on iOS.

Can you please contact me at https://enviragallery.com/account/support/ so I can further investigate this for you?

Thanks!

Hi @mcrurban

Thanks for reaching out. I hope your day is going well!

With Envira Gallery Lite (our free version), I do believe this would be the only way to accomplish this.

However, with any of our paid versions, you do get access to our Standalone feature, which allows you to access your galleries created through the Envira post type with their own, unique URL. I’ll attach a link here that explains a bit more about how the Standalone feature works.

https://enviragallery.com/docs/standalone-addon/
https://enviragallery.com/addons/standalone-addon/

Please let me know of this helps!

Hi @chop17

Thanks for reaching out!

I apologize for the trouble! Can you please fill out a support ticket at https://enviragallery.com/account/support/ so I can further investigate this for you?

Thanks!

Hi @addredford

Thanks for contacting us!

You can add a border radius to all gallery images with the following line of CSS:

.envira-gallery-image {border-radius: 10px !important;}

That title you see on hover comes from the image title. To keep compliant with screen readers for accessibility and using HTML 5 the image and the image link (if using the lightbox functionality) will take that image title and apply it as an attribute to the image / link. This also helps increase your SEO.

However, you can remove it using the following code in the footer.php file of your child theme just above the closing body tag:
<script type=”text/javascript”>
jQuery(‘document’).ready(function($){
$(‘[title]’).removeAttr(‘title’);
});
</script>

As this is a custom code, it may have unintended effects on the lightbox if you have set the caption to display the Title under the Lightbox tab of the gallery edit screen.

Please let me know if this helps!

Hi @emilybop

Thanks for reaching out!

I apologize for any trouble! Usually when we see this issue pop up, it’s the result of a plugin conflict between Envira Gallery and another plugin.

It does sound like you were able to get it resolved, but if you don’t mind, could you please contact us at https://enviragallery.com/account/support/ so we can further investigate the issue for you?

Thanks!

Hi @tderouindesign

Thanks for contacting us! I apologize for any trouble!

Can you please share with me which version of Chrome you’re using? Also, do you happen to have any browser extensions active? If so, are you getting the same result when the extensions are de-activated?

Please let me know how I can help!

Hi @christineferguson

Thanks for reaching out. I hope your day is going well!

Can you please submit a support ticket at https://soliloquywp.com/members-area/support/ so I can further investigate this issue for you?

Thanks!

Hi @vitalii4737

Thanks for reaching out. I hope your day is going well!

I’m going to contact you directly via email in order to get this resolved.

Thanks!

Hi @heyblondie,

Thank you for reaching out!

I apologize for any trouble, and I’m happy to assist in getting this resolved!

Could you please contact us at https://enviragallery.com/account/support/ so I can further troubleshoot the issue for you? It would be great if we could get temporary admin access to troubleshoot the issue for you.

Thank you!