I have ftp access – the client is using a web host that doesn’t specialize in web hosting, so it’s been kind of unique.
In the past I did a simple html site for the client, so no issues, but when they wanted an update I had the “brilliant” idea that WordPress would be better for them so they could update the site themselves, but I did not realize what I was getting into when the web host didn’t have a control panel and WP install.
I don’t know much about the host at all, but they did say the client is on a Windows web server.
I have tried using filezilla to modify permissions, but it doesn’t seem to take, which makes sense after finding out it’s a Windows box. Customer support said they could change them, but they need to know the exact info.
Sorry I don’t have more info – It’s kind of a strange arrangement.