Plugin Support
Forum Replies Created
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Hey @ashewebmaster ,
Sorry for delay. Can you please let us know your query.
SupportForum: Reviews
In reply to: [TreePress - Easy Family Trees & Ancestor Profiles] Tree display issueHey @kiransonedgs ,
Can you please share a screenshot of that issue. It will helpful for us to understand the main issue.
SupportForum: Plugins
In reply to: [BookPress - For Book Authors] Broken linksHey Kyrosh,
There is some technical issues in our plugin due to our plugin is not live for few daysSupport
Forum: Reviews
In reply to: [TreePress - Easy Family Trees & Ancestor Profiles] Don’t buy premiumHey annemiekbarnouw,
Our user account is still working or not?
Support
Forum: Plugins
In reply to: [BookPress - For Book Authors] database error (again, or still…. ???)Hey @dalescott,
There is some technical issues due to our plugin is down for few days. As we will resolve the issues then let you know.Support
Forum: Reviews
In reply to: [TreePress - Easy Family Trees & Ancestor Profiles] Don’t buy premiumHey Everyone,
Many users encounter this issue when upgrading from much older versions. If you refer to our changelog, you’ll notice that in our recent updates, we mentioned an alert regarding database restructuring. Users who upgraded immediately after the release didn’t face any issues. However, those who are now upgrading from significantly older versions are experiencing problems. The reassuring news is that all your data remains secure. In such scenarios, we simply need to check the status, and with administrative access, we can resolve the issue promptly.
Support
Hey estland,
Please check your mail we respond you there.
SupportHey @estland,
Sorry for inconvenience due to some technical issues we were not available but now we are 24/7 available.
SupportHey everyone,
We will resolve your issues very soon.
Support.Hey Everyone,
Due to some issues we were not able to respond. Anyone from you have any query then let us know. Now we are 24/7 available for your assistance.
SupportForum: Reviews
In reply to: [TreePress - Easy Family Trees & Ancestor Profiles] Don’t buy premiumHey @annemiekbarnouw,
Sorry for this inconvenience. We were not able to respond your queries but now we are available 24/7.
Support.Forum: Plugins
In reply to: [TreePress - Easy Family Trees & Ancestor Profiles] Support for PremiumHey @ccerr1,
We were not able to respond your queries due to some issues but now we are available for support 24/7.
Support.Forum: Plugins
In reply to: [TreePress - Easy Family Trees & Ancestor Profiles] Root Id is Required.Hey @samitr ,
Sorry for inconvenience. Can you please share the credentials of your site to check the main issues.
Support.Forum: Plugins
In reply to: [WP Genealogy - Your Family History Website] how do I reorder children?Hey @itaiaha ,
Sorry for inconvinence. Can you please read this documentation. I hope it will clear all of yours queries. If you have not clear your queries then we are Available for your help.
https://www.wpgenealogy.net/knowledge-base/family/#/
https://www.wpgenealogy.net/knowledge-base/people/#/
https://www.wpgenealogy.net/knowledge-base/trees/#/
https://www.wpgenealogy.net/knowledge-base/charts/#/
https://www.wpgenealogy.net/knowledge-base/custom-events/#/
https://www.wpgenealogy.net/knowledge-base/branches/#/
Thanks Support.Hey @smft,
Sorry for inconvinence. Can you share your site credentials to dive into
main issue and trying to resolve it as soon as possible.
Support.- This reply was modified 1 year, 11 months ago by Plugin Support.