Jeff Miller

I am having the exact same problem. I am working with Emmanuel in support, to address this. Just replying here so that you know this is not a one-off experience.

I appreciate the original poster mentioning that this is a problem for non-logged in users, as this helps to explain why I was seeing the caption in my logged-in browser, and not seeing it in my logged-out browser.

Sure enough, as soon as I went to Firefox, where I was not previously seeing the captions, and logged in, I could see them.

And I’m never logged into WordPress on my phone, where I am not seeing them. This is how I first discovered the problem, looking at my phone.

Like the original poster, I am using the most recent version 3.24.6 of Elementor. (In addition to which, I am using 3.24.4 of Elementor Pro.)

• This reply was modified 1 month, 2 weeks ago by Jeff Miller.

Hi Ian, thank you so much for this. I saw the code beginning with “ul” but did not think that it had anything to do with the separator. I added this to the Customize | Additional CSS section. All good, now. Thank you!

I’m not so sure about those two most recent reviews of the Page Security plugin. The one reviewer does not seem to have a full understanding of how the plugin works. He/she assumed that the plugin only affected the admin area, which is a false assumption.

Admittedly the plugin author does not offer the kind of support that Meave does here.

But it has worked quite well for me.

I think you are wise to be cautious. One thing I should mention is that the plugin does not provide password protection for uploaded files. You would need a separate plugin like WP-Filebase Pro.

If you don’t need to protect files and you are ok with a separate site, that would probably be easier to manage.

I’m using the “Page Security & Membership” plugin to prevent non-registered users from gaining access, and also to establish various access levels for registered users.

I would imagine that even if your site is public, you could use some features of that plugin to segment off your knowledgebase to only be accessed by specific users.

Will do. Thanks.

Hi Maeve,

I’m trying to follow your instructions for manually inserting the search bar into the page template using the snippet:
<?php kbe_search_form(); ?>

I have been trying this, but nothing is showing up. I am editing kbe_knowledgebase.php, the version that is located in the /template folder that was copied under the theme folder and renamed wp_knowledgebase (as per one of your other messages).

I want the search box to show up under the page title Knowledgebase and above the categories and article listings.

Where do I place the code? I tried putting it under this line:
h1><?php echo get_the_title(KBE_PAGE_TITLE) ?></h1>
but it didn’t work for me.

Thanks,

Thank you! That takes care of it. ??

I can confirm this same behavior. Thanks, Dave; I rolled back to 1.7.2 and everything is working fine.

This problem still exists with 2.7.1. After updating, I had to manually edit canonical.php again, back to the fix posted by ChrisThomson.

I had forgotten about this problem and the solution, and I don’t want to tell you how long it took before I remembered that someone had posted a workaround…

Sorry, I couldn’t quite get it into my head that you were telling us to revert. Everything works fine now. Thanks.

Jeff

Chris, are you sure it’s replace the green with the red? Or is it replace the red with the green? I ask because the key says that the red is what’s removed and the green is what’s added.

My text matches the green, but I am still experiencing the problem that mrmist explained above. (2.7 will always redirect /index.php to / )

This behavior only started with the change to 2.7.

Jeff