birthzang

I am using Litespeed cache but it is still problematic when this is switched off. I have deactivated every plugin and still has this issue.

Sorry just to add I am using Yith Proteo theme

Hi, thanks for your reply. Unfortunately this didn’t work. It is definitely related to the theme as I have the same set-up on plenty of other websites but using different themes.

Great this did the trick. many thanks.

Hi

I only have one form. The settings in that place are set to 0 (default). I tried changing to “forever” but still not getting any submissions listed.

Here is the export code:

{"type":"form","data":{"fields":[{"id":"name-1","element_id":"name-1","form_id":"wrapper-1511347711918-1669","type":"name","cols":"12","required":"true","field_label":"Name","placeholder":"E.g. John","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g. John","mname_label":"Middle Name","mname_placeholder":"E.g. Smith","lname_label":"Last Name","lname_placeholder":"E.g. Doe","wrapper_id":"wrapper-1511347711918-1669","conditions":[]},{"id":"email-1","element_id":"email-1","form_id":"wrapper-1511347712118-1739","type":"email","cols":"12","required":"true","field_label":"Email Address","placeholder":"E.g. [email protected]","validation":"1","validation_text":"","wrapper_id":"wrapper-1511347712118-1739","conditions":[]},{"id":"textarea-1","element_id":"textarea-1","form_id":"wrapper-1988247712118-9871","type":"textarea","cols":"12","required":"","field_label":"Message","placeholder":"Enter your message...","input_type":"paragraph","limit":"180","limit_type":"characters","wrapper_id":"wrapper-1988247712118-9871","conditions":[]},{"id":"upload-1","element_id":"upload-1","form_id":"wrapper-8392-2942","type":"upload","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-8392-2942","field_label":"Upload file","filetypes":["all-image","all-video","all-document","all-audio","all-archive","all-text","all-spreadsheet","all-interactive","jpg|jpeg|jpe","gif","png","bmp","tiff|tif","webp","ico","heic","asf|asx","wmv","wmx","wm","avi","divx","flv","mov|qt","mpeg|mpg|mpe","mp4|m4v","ogv","webm","mkv","3gp|3gpp","3g2|3gp2","txt|asc|c|cc|h|srt","csv","tsv","ics","rtx","css","htm|html","vtt","dfxp","mp3|m4a|m4b","aac","ra|ram","wav","ogg|oga","flac","mid|midi","wma","wax","mka","rtf","js","pdf","class","tar","zip","gz|gzip","rar","7z","psd","xcf","doc","pot|pps|ppt","wri","xla|xls|xlt|xlw","mdb","mpp","docx","docm","dotx","dotm","xlsx","xlsm","xlsb","xltx","xltm","xlam","pptx","pptm","ppsx","ppsm","potx","potm","ppam","sldx","sldm","onetoc|onetoc2|onetmp|onepkg","oxps","xps","odt","odp","ods","odg","odc","odb","odf","wp|wpd","key","numbers","pages"],"file-type":"multiple","file-limit":"unlimited","upload-limit":"8","filesize":"MB"}],"settings":{"pagination-header":"nav","paginationData":{"pagination-header-design":"show","pagination-header":"nav"},"formName":"Contact Us","version":"1.15.12","form-border-style":"none","form-padding":"","form-border":"","fields-style":"open","validation":"on_submit","akismet-protection":"0","form-style":"bold","enable-ajax":"true","autoclose":"true","submission-indicator":"show","indicator-label":"Submitting...","form-type":"default","submission-behaviour":"behaviour-thankyou","thankyou-message":"Thank you for contacting us, we will be in touch shortly.","submitData":{"custom-submit-text":"Send Message","custom-invalid-form-message":"Error: Your form is not valid, please fix the errors!"},"validation-inline":"1","form-expire":"no_expire","form-padding-top":"0","form-padding-right":"0","form-padding-bottom":"0","form-padding-left":"0","form-border-width":"0","form-border-radius":"0","cform-label-font-family":"Roboto","cform-label-custom-family":"","cform-label-font-size":"12","cform-label-font-weight":"bold","cform-title-font-family":"Roboto","cform-title-custom-family":"","cform-title-font-size":"45","cform-title-font-weight":"normal","cform-title-text-align":"left","cform-subtitle-font-family":"Roboto","cform-subtitle-custom-font":"","cform-subtitle-font-size":"18","cform-subtitle-font-weight":"normal","cform-subtitle-text-align":"left","cform-input-font-family":"Roboto","cform-input-custom-font":"","cform-input-font-size":"16","cform-input-font-weight":"normal","cform-radio-font-family":"Roboto","cform-radio-custom-font":"","cform-radio-font-size":"14","cform-radio-font-weight":"normal","cform-select-font-family":"Roboto","cform-select-custom-family":"","cform-select-font-size":"16","cform-select-font-weight":"normal","cform-multiselect-font-family":"Roboto","cform-multiselect-custom-font":"","cform-multiselect-font-size":"16","cform-multiselect-font-weight":"normal","cform-dropdown-font-family":"Roboto","cform-dropdown-custom-font":"","cform-dropdown-font-size":"16","cform-dropdown-font-weight":"normal","cform-calendar-font-family":"Roboto","cform-calendar-custom-font":"","cform-calendar-font-size":"13","cform-calendar-font-weight":"normal","cform-button-font-family":"Roboto","cform-button-custom-font":"","cform-button-font-size":"14","cform-button-font-weight":"500","cform-timeline-font-family":"Roboto","cform-timeline-custom-font":"","cform-timeline-font-size":"12","cform-timeline-font-weight":"normal","cform-pagination-font-family":"","cform-pagination-custom-font":"","cform-pagination-font-size":"16","cform-pagination-font-weight":"normal","payment_require_ssl":"","submission-file":"delete","store_submissions":"","form_name":"contact-us","form_status":"publish","cform-color-settings":"true","button-submit-background-static":"#ffef39","button-submit-color-static":"#333333","honeypot":"1","use_ajax_load":"1","enable-submissions-retention":"true","submissions-retention-number":"2","submissions-retention-unit":"years","enable-submissions-erasure":"true","submission-erasure-remove":"true","response-loading-background":"#ffef39","response-loading-color":"#333333","response-success-border":"#ffef39","response-success-background":"#ffef39","response-success-color":"#333333","response-error-border":"#e87a15","label-validation-color":"#e87a15","cform-asterisk-color":"#e87a15","button-submit-background-hover":"#e87a15","use-autofill":"1"},"client_id":null,"integration_conditions":[],"behaviors":[{"slug":"behavior-1234-4567","label":"","autoclose-time":"5","autoclose":"true","newtab":"sametab","thankyou-message":"Thank you for contacting us, we will be in touch shortly.","email-thankyou-message":"","manual-thankyou-message":"","submission-behaviour":"behaviour-thankyou","redirect-url":""}],"notifications":[{"slug":"notification-1234-4567","label":"Contact Email ","email-recipients":"default","recipients":"[email protected]","email-subject":"New Form Entry #{submission_id} for {form_name}","email-editor":"You have a new website form submission: <br /> {all_fields} <br />---<br /> This message was sent from {site_url}.","email-attachment":"true","conditions":[],"routing":[],"from-name":"","form-email":"","replyto-email":"","cc-email":"","bcc-email":""}]},"status":"publish","version":"1.15.12"}

not in spam, test email button doesn’t do anything. The emails used to work fine but a few months ago just stopped.

I do get comment notifications from wordpress, yes. Just not for this app.

And none of the other email settings worked

Under SMTP I got this error message:

Email not sent.
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

@caimin_nwl – I have sent the “test email” via the test button to 2 different email addresses and it didn’t work. There are no other methods for testing as far as I can see.

@brightcrossfire – I don’t get anny error messages but no emails are being sent – either to the bookee, or to admin, and the bookings are also not showing up as notification in the menu usually if there is a booking it shows a little number by the bookings menu. Something is obviously off with the notification.

i am going to have to delete this app at this rate as I need to be notified when people make bookings as I don’t check very often.

I have tried sending a test email to both my normal profile email, and an alternative profile email and neither test email is arriving.