binibi

So, reporting:
this is such an annoying-to-no-end and time consuming issue – no words.
Still not done. It’s such a complext procedure and after 5 hours with a WordPress pro we’re still only half way: backend is finally visible again – however still not at all operable.

ONE DAY LATER:
backend is now somehow operable, but lots of options still don’t work. For instance: backend doesn’t accept URLs for the social media icons or the theme’s background and logo. So, regardig the background and the logo I can only change them via web-host. Very dissatisfying and annoying.

So, we’re still working on all the remaining issues…

Since the pro did so many, many things I’m also not at all able to tell you what he did.

I only know that he downgraded the WP-version, changed lots of stuff via web-host, updated and added numerous plugins, emptied cache, got desperate himself while trying the shit out of every option…

So, I won’t close this thread. Because maybe someone has super great ideas we all can benefit from. However, I think this is nothing anyone could solve via forum. Particularly someone like me who has no clue of computer stuff whatsoever…

So, for now my very best to everyone, let’s rock 2021 – and THANK YOU ALL SO MUCH!

@alichani Ok, thank you, even though I have no clue whatsoever what all of this means, I’ll try all of it. Sounds at least like a reasonable thing to go with. I’ll get back to you with either a success-report, or a failed report. My very best – and again thank you!

@oglekler Hi Olga, thank you so much for taking the time and responding – and for all your links. Unfortunately, I don’t think the links would adress my problem.

And yes, that’s exactly my problem: I can’t do ANYTHING on the backend-admin-page. Even though I can see the menu bar with the ‘Dashboard’ button there – but it’s not working at all. Except for the menu bar the whole backend is blank/white. And whatever button I try to click on, nothing happens at all (so, the ‘Dashboard’ button is also not working). So, everything is just dead despite showing the menu bar. Therefore, I also can’t see/find any content to work on. The only thing that I can do is to go from the backend to the frontend. That’s why I tried the ‘Customize’ option. But as soon as I click on that one, everything is just blank/completely white, not even a menu bar is showing.

Also, the theme recommended the – I assume – theme update to version 5.6 as a whole?
That’s what I tried to do after the dummy-background/logo emerged: clicked on: update to 5.6. I’m not sure whether they meant the theme, or WordPress altogether. The only thing I know it was not about some single plugin.

Tried to include a screenshot here, but doesn’t seem to be an option.

Thank you for your response. Unfortunately: no, not at all. From the outside the page seems to work (except for the dummy background/logo, which is so bad for the page). But it’s not possible at all to work on it. The admin site, though showing the menu bar, does nothing. I can’t do anything on it…

@oglekler …also: tried every Browser, NOT a browser issue. When I put the in your article recommended lines in the adress the consumer-page opens. But I still can’t work on the admin-page. So, this solution is at least not helpful in my case ??

Yes, I have the same problem:

* I wanted to change my logo. It didn’t work at all, even though I tried numerous times. Instead, for some inexplicable reason WP installed the original dummy-background including the original theme logo (so: whaaaat???). Tried to fix it in every way I could think of (for instance, recreating and uploading the logo over and over again (WP never accepted any link it created by itself), went to the HTML-version, found the data-piece of the dummy-logo, replaced it with my logo’s HTML. That worked – but only until I had to reload the page (or someone else went on my website)… In the end NOTHING worked…

* so, since WP offered an update I thought this might be the problem and I started to update my very old theme version to 5.6.
RESULT: ALL my content is gone, I can still login and see the theme’s menue – but when I click on any menu item nothing happens at all. So, it’s not just that my content is gone – the entire page is inoperable and except for the menu bar everything is blank white.
(if it helps – last thing WP informed me of was (translating from German): ‘turning on maintenance mode’ and then: ‘copying the required data files’ … and that was it)

Additionally, I can click on ‘going to website’ while logged in as the admin and then see the website (with the annoying dummy-background/logo). However, as soon as I click on the ‘customize’-button while on the website everything goes fully blank white and I have to navigate back to the back-page (? the page from which I can usually work on the website)

I am not skilled in computer stuff and I am desperate. Because I need the page professionally.

So, I’d be so very happy if someone had a solution….!

If it helps, my web-adress is: https://www.biggerthanlife-productions.com/en/

…also, I can click on ‘going to website’ while logged in as the admin and then see the website (with the annoying dummy-background/logo). However, as soon as I click on the ‘customize’-button while on the website everything goes fully blank white and I have to navigate back to the back-page (? the page from which I can usually work on the website)