Bianca

Will close the ticket for now. I tried a different security plugin which leaded to a similar result. So I contacted the hosting company. Seems that there was enough memory available but it wasn’t explicitly dedicated to some packages which leaded to this result. Thanks for all that contributed.

Hi, I will check your suggestions @wfpeter and get back in a couple of days.

I have WordFence installed on practically all the sites I manage for clients. And problems just started occuring randomly since shortly before I reported here. Before that nothing was wrong. Also for what it’s worth, I’m not facing issues with the scans at all.

Some clients experience the issue while others do not. I experienced it myself on one occasion. I will study some more, but since it’s only occuring with Wordfence activated, I’m pretty sure server time out is not the issue here.

Thanks for reporting back ????

• This reply was modified 2 years, 3 months ago by Bianca.

Also, don’t set my ticket on resolved just like that because it isn’t. I get the final word on that.

Thanks for your reply,
So when both of these boxes are unchecked, no data such as admin email address will be collected, right?

Hi there, while I agree that this plugin could use an update. However this plugin does offer the possibility to block scripts and isn’t just a banner. You can see this is in the screenshots as well.

Hoi,

I noticed that @studiopress added this in the last update. It should be disabled by default so something seems off. The code I provided above works but disables the settings menu in Genesis Blocks. So maybe @studiopress is able to look at this and fix?

Subscribed as I want to know this as well.

@josklever and other people that stumble upon this who want to get rid of the script. I managed to remove the script with this code snippet;

 add_action('admin_enqueue_scripts', 'remove_unwanted_analytics');
function remove_unwanted_analytics() {
    $jquery_ui = array(
        "genesis-analytics-client",
    );

    foreach($jquery_ui as $script){
        wp_deregister_script($script);
    }
}

The code can be placed in the child themes functions.php or a code snippets plugin.

In that case maybe it’s possible to (temporarily) rollback to a previous version of the plugin. On the plugin page in the right column there is a link that says “advanced view”. After clicking that a different version of the plugin page appears. Scroll to the bottom of the page and you are able to select a version to download.

If you want to do this from your wp dashboard, you can download a plugin called “WP Rollback” (search for it). It lets you install other versions from themes and plugin from within your dashboard.

Always backup first.

If you are able to find a backup from before the last update of the plugin, I suggest you try to install that backup in a (local) staging area (not the live site). If you cannot access these you can try to install another backup on a staging area and manually replace this plugin with the older version.

Go here and scroll to the button and select the older version.

Beware that this older version contains a severe vulnerability and continuing to use it leaves you vulnerable to exploits. But maybe this way you can get the data back. Maybe there are other solutions out there. I don’t know.

Shame it broke your site, however I suggest you either DO upgrade to the latest version OR use an alternative plugin. Staying on an outdated version of this plugin leaves your installation vulnerable to remote code execution. See the changelog of this plugin or the in detail post on WordFence (I’m not allowed to place links here). In the support section a fellow user wrote a guide how to move away from this plugin.

Best advice is NOT to run an outdated version.

• This reply was modified 2 years, 8 months ago by Bianca.

Not sure if the plugin is in active development but it still works on the sites I run it on. To see it in action it helps sometimes to visit your site in incognito browser and/or delete all site cookies first.

After visiting your site I don’t see the plugin activated. Maybe you moved on BUT I also see some javascript errors that may be the cause it’s not working properly.

(If you use chrome or firefox; right click your mouse, choose inspector and console. You see the errors)

You can debug by disabling all other plugins and enabling those one by one. If this is not the answer it can also be theme related. To check this you can temporary enable a different theme.

• This reply was modified 2 years, 10 months ago by Bianca.

Thanks for your quick and helpful response. That did the trick indeed. I see i’ll need to study the plugin more in depth, to fully take advantage of its features.

Sorry but it’s clunky, weird and can’t seem to figure out how to have decent control over title sizes, space between blocks

Not sure if this will find it’s way to the core blocks but there is the GenerateBlocks plugin, that gives you control on all these things without adding bloat.

Awesome ??