__none__227

Unfortunately, the theme was released on a Thursday – it wasn’t the weekend. I didn’t receive any responses to my support tickets until 2 am on Saturday. The responses did not assist me with my issue in any way, and it’s been almost 20 hours I’ve been waiting for a reply again.

In my opinion, any company releasing a major software update should expect to encounter support requests within a 24 to 48 hour window of that release. Failing to be prepared for that – or even releasing it immediately before the weekend if the company knows it won’t have support availalbe – is unprofessional and irresponsible.

Themegrill fumbled this update in every conceivable way and has gone radio silent in the aftermath. It’s hard to imagine any of us paying customers remaining with Colormag Pro after this debacle.

• This reply was modified 1 year, 9 months ago by __none__227.
• This reply was modified 1 year, 9 months ago by __none__227.

I tried that, but I had inadvertently set theme update to auto, so every backup restore would minutes later install the new theme.

We were able to pause a backup just in time to compare the old code to the new code and find a way to re-write the child theme, but even with that there is still functionality missing in the update that was offered in the previous version of Pro, particularly in terms of visual presentation.