bhookedcrochet

Like many of you here, I too walked into a catastrophe with the new Point update. Ironically, I don’t recall updating it myself so I suspect it was an auto update.

After fooling around with the new settings I was able to get my website in similar appearance but it required me to spend nearly an hour restoring settings that did not cross over with the update. This included the background image, favicon, menu options, featured section…the list goes on and on. The mobile site still looks messy in comparison to the old version and I haven’t found a way to modify these settings. Categories were incorrect, displaying the slug rather than the name…still haven’t solved that one either. Basically, when I pulled up my website, it looked as though it was a brand new install of Point. Not cool.

I’ve been with My Theme Shop and the Point theme for over a year now and until last night, raved about it. I understand things change with updates. My biggest concern is that My Theme Shop has that much power over the functionality of my website via updates (especially since I did not prompt the new update to install). I guess I was a little naive to think that the line stopped once I installed their theme. As a customer I would prefer to have the control to change the things I want.

Needless to say, I have learned a lesson here and will indeed purchase a premium theme. Unfortunately for My Theme Shop, it will not be from them. I wish you all the best with restoring your sites ??

?? I know what you mean, I was glad to learn that I wasn’t the only one with the problem too! Were you able to proceed with your newsletter launch yesterday?

I would love an update from the MP team on this. I’m ready to throw money your way to upgrade my account and use your awesome plugin ?? I know premium members get priority with support queries (and I’m glad you operate that way) but I just can’t upgrade until I know this problem is fixed or will be fixed.

Thanks again!
Brittany

I’m commenting on this thread so that I may be notified of a solution via follow-up emails.

I was only minutes away from purchasing a premium package when I discovered the import function does not work. I experienced the same white screen as the author of this post upon importing a CSV file. I tried uninstalling and reinstalling; even the reinstall from scratch option in the settings panel.

I’m in no way hijacking this post. I would just like to let you know that others are experiencing the same problem and I would like to be notified of follow-up posts via email.

As soon as this issue is resolved, I will gladly upgrade to a premium account. Until then, unfortunately, this plugin is of no use to me without the ability to import a subscriber list from my previous newsletter platform.

Thanks so much for the hard work. You are doing wonderful things with the Mail Poet plugin!

Brittany