berrybunchclan

thanks so much!

any idea how long this might take to be fixed?

many thanks

andy b

same here – i’ve refreshed the token every day for hte past week

i’ve deactivated the plugin and reactivated it.

i’ve removed it from facebook, to re add it, for the same error message to happen again

I’ve emailed them too so will just have to wait for a reply.

Many thanks for letting us know – most appreciated

Andy B

Hi Stef,

I chatted with wp.com support, who said they’d email the Jetpack team on my behalf.

I had an email from Joshua – which I’ve now replied to.

I updated him that i’d had an automated email from wordpress stating that the jetpack plugin had caused a fatal error…

so yes, i’m in contact with the jetpack team (as long as Joshua is one of your colleagues and not from another pat of wordpress?)

cheers

andy b

ok. so in an act of frustration, having downloaded the site, i turned off every plug in (including jetpack) (i deleted the cache, and downloaded a browser – just for the purpose of viewing, with no chance of it remembering anything)

no change

so it isn’t the theme, or the plugins…………

i’ll continue to wait for jetpack to come back to me.

but if there is anythying else i can do, i’d be most grateful of any further suggestions.

many thanks

andy berry

Thanks Jen (and Dan) and thanks for input.

Can i come back in a while to you? Because WP.com have now passed this issue along to jetpack for them to investigate – so I figure I should wait for that response to come back. I don’t have a paid plan, so I’m told it won’t be especially quick.

I’ll confirm – here – once jetpack have concluded their side of things with you, here and then go down the disabling–the-plugins route.

Many thanks for all of your assistance and information; it is very much appreciated!

As soon as Jetpack DO come back to me, I’ll reply here with an update.

Andy B

thanks for your helpful input – it is most gratefully appreciated.

I’d be willing to try that (the plugins thing), but this was already happening before any plugins were added…in addition, wp.com support tell me they are appearing on a reader: some [post migration] likes are appearing – others aren’t.

they’re investigating it from their end, and suspect an issue with Jetpack as the most likely culprit.

I tried previewing the site in twenty twenty, but it made no difference.

before I consider deactivating the plugins I have loaded, is it easy to deactivate then reactivate – or do things have to be reconfigured once you’ve deactivated then reactivated? (I hope that makes sense – don’t want to undo the many hours I’ve already spent migrating over to wp.org)

cheers

andy b

not getting any replies on the jetpack forum where i posted this question – is there anywhere else i can get help? – perhaps an even more appropriate forum?

cheers

andy

i have been – but i guess it must, somehow, be a problem for me. no it still isn’t working on my dcomputer or mobile

it works for others, which is all that really matters.

thanks for chekcing and ocming back to me – most appreciated!

Andy b

thankyou kindly

most appreciating your time

andy b

Hi Steven,

Thanks for your reply.

This is a steeper curve for learning than I thought it would be.

I haven’t intentionally installed any plugins to collect likes: I had assumed that Jetpack would cover this as part of pulling inforamtion from the wp.com blog?

Cheers

Andy B

hiya and thanks so much for your reply – most appreciated, as I’ve been going round in circles all afternoon.

I’ve tried it on chrome desktop and mobile, and it doesn’t work; I just tried it via MS Edge, and it worked first time.

I don’t understand why it won’t work on chrome though. And am wondering if it is a chrome issue, or a my computer/smartphone using chrome issue.

Andy B

same here – any advice?

i click it, add an email address, and the little ‘thinking’ circle simply keeps going