Bernice Chua

Hey @ckwang ,

To be able to help you better, could you please send us a copy of your Carousel block and a screen recording of the issue you’re facing.

Here are the steps to get a copy of the block:

1. Click the 3-dot button on the block toolbar then select “Copy“

2. Paste the block code into a text file and email it to [email protected]

Thank you again, we look forward to your email.

Hey @ckwang,

Thank you for your kind words about Stackable! We’re happy to have you with us. ??

Going to your issue, we believe it might not be a Carousel block issue. We inspected the frontend and we see that you are using the native Image block for the first slide and the native Cover block for the second and third slide. It’s the behavior of the native Cover block to crop the image on desktop and display the full image on mobile. You may want to try using Stackable’s Image block and Image box block instead. Then in the Image box block, select the image and reset the height to display the full image.

Please let us know if this helps!

Hi @bdrbros,

Thank you for explaining the issue.

Could you please provide us with more information:

1. Sample page where the issue is present
2. Copy of block with the issue so we can test it out on our end

Here are the steps to get a copy of the block:

1. Click the 3-dot button on the block toolbar then select “Copy“

2. Paste the block code into a text file and email it to [email protected]

Thank you again, we look forward to your reply.

Hey @atventure,

Currently the “Close Adjacent on Open” option will only take effect when Accordion blocks are next to each other. There isn’t an option to close other accordions on the same page, if they are not next to each other, at the moment.

Hi @wordmax ,

Thanks for the additional info!

What is the content of the element.style of this div? See screenshot attached: https://app.screencast.com/q4ZVjB6UpEGma

On our end, the left and translateX don’t seem to go negative.

Hi @wordmax ,

Thank you for all the details you provided!

In order to investigate this further, could you please provide the following information:

• How did you open the link popup? From your screenshot, it appears that the link button in the block toolbar isn’t toggled on.
• A screen recording or video of the steps you’ve taken to replicate the issue

Thanks again, looking forward to your reply!

Hi @tarek1223 ,

This is a known issue that we are aware of and we are already working on some performance fixes to address this.

Could you please email us at [email protected] so we can coordinate with you further.

Thank you, we look forward to hearing from you!

Hey @oxygensmith ,

Currently, we don’t have any, but we have taken note of this as a feature request. ??

Hey @mwie1409 ,

Thank you for explaining the issue.

Could you please send us temporary login access to [email protected] so we can check this out and investigate this further?

Thank you, we’ll wait for your email!

Hi @hazlitt ,?

Thank you for your update.

We added something to the plugin in one of our updates that can force the css to always load on the frontend. This is available in version 3.13.2.

For now, you can add this code to your functions.php:

add_filter( ‘stackable_force_css_load’, ‘__return_true’ );

This will force the css to always load on the frontend. We conditionally load the css. If there are no Stackable blocks on the page, the styles will not load. We are not sure if the issue has something to do with this, but if this is the issue, adding this filter might help.

Hi @swinggraphics,

Thank you for listing down these errors you’re encountering.

Could you please provide us with the exact steps you took that led to these errors?

Have you already updated to the latest version of Stackable and WordPress?

Hi @madebyuh,

Thank you for the information you have provided!

Could you please send us a copy of this specific Carousel block on your page: https://app.screencast.com/UnrzsuQi5KzYZ

Here’s how you can get a copy of the block: https://app.screencast.com/UdGZyePNbZYoM

Please paste the block code into a text file and email it to [email protected].

Thank you, we’ll wait for your reply!

Hi @nailedit ,

We’re sorry you’re experiencing this issue!

This is an issue that we are already aware of and the fix for this will be released in our next update.

We’ll keep you posted!

Hi @princeofethopia ,

Thanks for supporting Stackable and sharing your thoughts on what we can improve in the Icon Blocks! We recently revamped it to allow you more flexibility in design as well. But, we’ll take note of this suggestion for future consideration!

Hey @wordmax ,

Thanks for sharing this. We had a number of requests regarding features related to pop-ups, so we’ll definitely take your suggestion into account!