Ben Welch-bolen

Yep I emailed Curtiss and he should fix it very soon.

Awesome to hear :)!

Sorry no time, they need to add a report abuse button the plugin database.

It doesn’t currently, we have the feature turned off for beta. We are going to turn it on as well as snapshots for in 30 days when it exits beta.

Thanks, Ben

Gotcha, we built a web app that will keep WordPress auto upgraded so you don’t have to do anything too -> https://www.webpub.com

It pushes the updates out within 24 to 48 hours too,
Thanks, Ben

I can’t find it in the official plugin database, and it might be because the plugin hasn’t been updated in a long time. For example his site at:

https://techie-buzz.com/wordpress-plugins/wordpress-automatic-upgrade-plugin.html

Was last updated on that topic many years ago and talks about WP version 2.7. If you look at the newest comments on that page nothing is showing up too.

What version are you trying to upgrade?

Thanks, Ben

Hi James,

Just wanted to jump in here, shared hosting is not designed for site’s receiving over ~1500 to ~2000 unique visitors to php/mysql built scripts. Once you hit that much traffic you really need to look at moving to a VPS with dedicated resources.

Thanks, Ben

Plus our support is available 24/7 via live chat and email/ticket to help, just let us know ??

Thanks, Ben
Site5 CEO

That is odd, we have no problems with WordPress, what is your ticket ID with our support?

My email is [email protected],
thanks, Ben

Hi Tal,

Thanks! Yep I found those posts on LifeHacker and updated them as well, I missed that post actually as I read LH pretty dang often.

1) The 24/7 support desk – is fine, but they can take several hours to respond – and when a bunch of my websites are down, I feel that this is not a good enough response time.

Yep that should not be the case any more, our average response time for the last two months has been around 20 minutes and we have hired 5 new people in the last months. Also the issue with your problem was not server downtime as we have a totally separate team that handles server problems so the minute a server is down a alarm sounds and they come running. Your issues was a missing or corrupt DNS zone and I’m sorry it took so long to fix, if you can email me with the ticket ID to look over to [email protected].

2) Live chat support in the day of the problem, was not available. I was able to leave a massage.

During the migration we had a few times when live chat was full and then it gives a message option that goes to support. We have 1 to 2 operators on there so once they get up to 10 chats its not possible to do any more. This is rarely a problem though and only happens if there are some very big problems going on.

My memory claims I am saying the truth. The promise was for two hours, after longer then that (over half an hour over then that), nothing changed, and the next update, on the thread I was looking at, took several hours to get there. I also don’t remember seeing you on that thread, so I am not sure we are talking about the same thing.

If you can let me know on that as we don’t provide support over the forums so that is surprising. We did have a DNS problem that occurred which this sounds like where we fixed it, that update takes 30 to 60 minutes to go live usually but then it didn’t go through.

And one final note, I still have in site5 a ticket “open” for about three months (!) regarding payments from affiliate money site5 owes me, and even that the system recognizes that I deserve the money, It doesn’t show in my balance.

I checked FPI-850625 and Taylor last responded is why it is closed as he seems to have made a mistake and not set it to waiting a reply. I’ll open it back up. Please if you ever have an issue not getting a response email back on the ticket or email me.

Thanks, Ben

Hi Tal,

You are getting some very bad information here. First off Site5 has been under the same owners since 1998 when it was first formed, myself and my business partner Joel bought Site5 October 22nd 2008. I’ve known the owners for a long time (Matt and Rod), and worked with them over the last three years. I also have been in the hosting industry for the last ten years and worked for a number of larger hosting companies.

Second, I don’t know what you mean about not able to get support, we have staff available 24/7 via our support desk which you can email or submit in BackStage. Live chat is also available but for level one issues and not something like this which is a unique problem that if submitted to our support desk would be escalated to an admin, especially if it was related to the migration we were doing at that time. I hope that makes sense. Our live chat should have told you and I apologize if they did not, they have been retrained quite a bit over the last 30 days. For further information I also recommend reading our Stage of Site5 post for Feb 1st (https://weblog.site5.com/articles/2009/02/01/state-of-site5-for-february-1st-2009/).

Also your sites were down was actually a DNS error, that happened to around 0.5% of those we migrated and I am very sorry for that! Unfortunately we had know way of knowing which sites were affected and we just needed you to make a ticket or email support and the fix would have taken 5 minutes. I apologize greatly for any issue you had, this migration was needed to get all our customers to our primary data center and new servers, full details of why we did this can be found here (https://weblog.site5.com/articles/2009/02/01/state-of-site5-for-february-1st-2009/).

They took their time in responding. and gave (public) promisses of time tables which they didn’t fulfill (which by itself is fine), and then they disapeared from the discussion board, rather then admitting and letting there clients know what is going on.

That is not true at all, we were on the forums and I was personally, if you look at my posts you will find I was online and working to help clients around 15 to 18 hours a day. We also pulled in additional staff to help with the increased load and to help check everything as best we could that we had not automated. Please let me know what you mean here as we were all over the forums and very active during this time.

Thanks, Ben

I apologize Tal, it was not something we had planned, it went wrong and it took longer than we anticipated to fix.

thanks, Ben

Hi, Did you get this all solved? Sorry just saw this, my email is [email protected] if you need any help.

Thanks, Ben

any update on this fix? wasn’t clear in the last post and having same problem. Over 600 categories and admin loads slow and kills the server, how hard would it be to make the category listing static in the backend and only update when one was added?

ya same here, hoping this gets fixed soon