benstewart906

Hi there, this bug still exists, although it is only occurring randomly. I have all 50 of my reports staggered to be set up 5 minutes apart. For 40 out of 50 this works perfectly, but there are a few that, as before, jump two weeks ahead once they are sent out. Please look into this ASAP and get back to me, thanks.

https://snipboard.io/NXtVyD.jpg

Hi Dima, I’m still getting the odd issue where all the reports that send then stagger their “Next Send” times after each send. Please see the attached screenshot: https://snipboard.io/BYLa78.jpg

This is why I’m curious if I need to set each one to send at a different time, as it seems like scheduling them all for the same send times seems to trigger this discrepancy.

Great Dima, I will keep an eye on this Friday morning and report back if I need any more assistance. Thanks so much (please don’t close this thread yet).

That all makes sense Oleg. I am actually not sure why the “Wait before send” was set to 7; originally I had it set to 2 (so that it would send on Friday), so that is very strange that is changed to 7.

Do you see an issue with sending 50+ reports all at the same time? Would that cause any issues?

Hi Oleg, here are the screenshots:

General:
https://snipboard.io/DHQz69.jpg

I have since turned “Send empty reports” off, as I was wondering if that had something to do with the weird issue of the reports from future dates being sent. Thoughts?

Send Time:
https://snipboard.io/4xPAV0.jpg

Start Time:
https://snipboard.io/bH8POR.jpg

End Time:
https://snipboard.io/bu8JvD.jpg

Lastly, I am sending 50+ reports, all to different emails, at the exact same time. Could this be causing a conflict of some sort? Do I need to stagger the send times to avoid any issues?

Thanks so much for your help

• This reply was modified 3 years, 3 months ago by benstewart906.

Hi Dima and Oleg, I ran a batch of tests last night, and got very odd results. Most of the emails sent (one report did not), but the ones that did send sent multiple reports, leading into the month of August, and then when I checked the Sales Variant dashboard, the “Next Send” times had been staggered week by week between each report. It’s very hard to explain, but please see these two screenshots:

https://snipboard.io/3edO8E.jpg

https://snipboard.io/HSMJ8G.jpg

Can you advise as to why this is behaving so strangely? And what I can do to avoid this in the future?

• This reply was modified 3 years, 4 months ago by benstewart906.

Hi Dima, yesterday I had set the email to run at 12:15am and it is now 12:27am and it has not sent. I had left the days of the week blank, set the “Wait before send to 1”, and periodicity to 7 days. The next send time had been correct, but that time has now passed, the report was never sent and the next send time never changed, leaving it at a time in the past. Can you advise? Thank you

• This reply was modified 3 years, 4 months ago by benstewart906.
• This reply was modified 3 years, 4 months ago by benstewart906.

Perfect Dima, that makes sense. I have put the settings in place for option #1 above and will keep an eye on it this coming Friday morning.

Hi Oleg, following up on this again.

Is there a paid version I can get where I can get priority support? I feel as though this is a simple question and a simple answer, I just need you to respond please.

Again, I just want my reports to send every Friday at 12:15am, and to recap the last seven days of orders. Simple as that. Thanks so much for your help!

Hi Oleg, any update on the “Periodicity” I should set?

Okay, I have set this “Wait before send” option to 1 day.

What do I set for the Periodicity? I just want this to send every Friday at 12:05am (once a week).

Any update here? I feel as though this is a very basic setting and shouldn’t be difficult to solve, I just don’t know why my emails aren’t sending on the correct days.

Thanks. And just an FYI I ran a test on a fresh WordPress installation along with no other plugins activated and a default theme and the “Day of Week” option was still unavailable.

I apologize, but I do not follow you on #1 above.

I need this report email to send out on Friday morning, at 12:01am, which is 1 minute into the day. So I assume my “Send Time” would be “0 Hours, 1 Minute”, correct?

Additionally, I need the report to recap the last 7 days of orders, so because of this I really don’t think I need a set a “Wait Time” because this needs to be sent out immediately as soon as the orders from the last week stop. Does this make sense?

Lastly, following is a screenshot of what I am seeing on the “Send Time” panel:
https://triggerdev.com/fmtg/wp-content/uploads/2021/04/Screen-Shot-2021-04-09-at-10.31.17-AM.png

I do not have a “Days of Week” panel, like the following screenshot which is from the plugin documentation:
https://triggerdev.com/fmtg/wp-content/uploads/2021/04/Screen-Shot-2021-04-09-at-10.31.09-AM.png

Do you know why the “Days of Week” panel is missing from my dashboard?

Hi there, just following up on this. Your plugin is working amazingly for my products (including categories and tags) but would love if it could display vendor pages as well. Would be more than willing to purchase the Pro version if this is possible. Thanks!