Benjir Ahmed

Hello @floofp ,

We haven’t heard from you since the last reply. Has your issue been fixed yet? Let us know the update.

Regards,
Benjir

Hello @jesse1991 ,

We haven’t heard from you since the last reply. Has your issue been fixed yet? Let us know the update.

Regards,
Benjir

Hello @adultden ,

We haven’t heard from you since the last reply. Has your issue been fixed yet? Let us know the update.

Regards,
Benjir

Hello @aftab2409 ,

First of all you’re using an older version of Elementor Pro (3.2). Please update it to the latest version (3.6.5) at least. Then if the issue still persists please swithc your theme to a default theme or Hello Elementor theme to check if the issue still persists or not. AFter that if the issue still persist then please navigate to plugin details page and open a support ticket at our support center. We will troubleshoot the issue and let you know the update ASAP!

Regards,
Benjir

Hello @sitsero ,

Sorry to keep you waiting. Please accept our cordial apology for the delayed response. To make all the images same size please add this below CSS code in Appearance → Customize → Additional CSS

@media (min-width: 1025px){
    .shopengine-single-product-item .product-thumb img{
        object-fit: cover;
        height: 300px; // change it according to your need    
    }
}

Let me know how it goes or you need further assistance regarding this matter.

Regards,
Benjir

Hello @mitchymoo8 ,

Please accept our cordial apology for the delayed response. The Google sheet integration feature is Pro feature of Metform. We aren’t allowed to discuss the Pro feature here. Please navigate to plugin’s details page and contact our support center. Our support team will help you ASAP!

Regards,
Benjir

Hello Fernando,

Let me clear this for you. Usually most of the hosting provider turn off the directory browsing to their host. That means you can’t access the /wp-content folder or the php file directly. If you try to access the folder directly then you will shown the “403 access denied” message for security purpose. If your site doesn’t have turned off the directory browsing then contact your hosting provider. They will help you to resolve this issue. For more details you can check this article.
?
?Also if you want then you can disallow the folders you don’t need to be indexed in Google by the crawler. For more details please check this article from Google. But if the folder has already been indexed then you can remove them by following this article from Google.
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?Let me know if you need further assistance regarding this matter. I will be glad to help you.

Regards,
Benjir

Hi @mapsmarketing ,

We have replied to your support ticket regarding the solution of this issue. Please wait for the update from Elementor for the version 3.7 and hopefully this issue will be resolved by then.

Regards,
Benjir

Hi @designium ,

Thanks ofr letting us know and I can understand your concern. I have forwarded this matter to our development team for further investigation. Please wait and I will get back to you with an update as soon as possible.

Regards,
Benjir

Hello @alex16190119 ,

I have checked your website on the mobile device but couldn’t find the issue as you have mentioned. The payment buttons are showing fine as expected. For the clarification please check this screencast I have made for you. Please correct me if I am getting your point wrong.

Regards,
Benjir

Hello @alex16190119 ,

I have checked your website and understood the shipping method issue clearly. Then tried to reproduce this issue in my development environment but couldn’t. I am assuming you are using any third party plugins for the shipping method as the default shipping method is working fine on my end.

So, I recommend you to disable all the plugins except Elementor, ShopEngine and Woocommerce to check if that resolves the issue or not. If not then please share your website system info from Elementor > System Info and I will try to reproduce it on my end.

Regards,
Benjir

Hello @mollyfisherweb ,

Thanks for your feedback. If you are facing any specific issues after using our plugin on your site please contact us on the support forum or our support center. We will try to provide a prompt solution for you.

Regards,
Benjir

Hello @mollyfisherweb ,

Thanks for your feedback. For our every widget and module we have option to enable or disable it. You can disable the widgets and modules you are not using on your site. That will disable all associated assets of those widgets/modules to improve your site loading speed and will use less resource of your site (screenshot).

Also you need to understand that, there are thousands of third party plugins available in WordPress repository. So, there could be any plugin that has compatibility issue with our plugin which doesn’t follow industry standard coding practices. However, we always offer support if we found that the issue is generating from our plugin if someone contacted our support center or here in support forum.

If you are facing any specific issues after using our plugin on your site please contact us. We will try to provide a prompt solution for you.

Regards,
Benjir

Hi @lyk-1 ,

Thanks for sharing the system info but unfortunately I couldn’t reproduce this issue in my development environment. So, it would be very helpful for us to detect the actual issue if you can open a support ticket at our support center. Navigate to the plugin’s details page and you will find the support center link on the useful link section.

Regards,
Benjir

Hi @imfaisalwp ,

Our plugin is built with React JS and if you want to override the functionality of the plugin then you have to do it in that way. Using jQuery will not work properly in this case. Also for this customization request we can’t help you more.

Regards,
Benjir