Benjir Ahmed

Hello @saraooi ,

We haven’t heard from you since the last reply. Has your issue been fixed yet? Let us know the update.

Regards,
Benjir

Hello @maxiec ,

We haven’t heard from you since the last reply. Has your issue been fixed yet? Let us know the update.

Regards,
Benjir

Hello @avigs1710 ,

We haven’t heard from you since the last reply. Has your issue been fixed yet? Let us know the update.

Regards,
Benjir

Hello There,

If the issue is only happening with the theme you’re using then we can’t help you regarding this matter as we don’t have control over there code. You can try any default theme or Hello Elementor theme or Astra theme. If you face the same issue with those theme please let us know. We will be glad to help you.
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Regards,
Benjir

Hello @webmoments ,

It seems you have opened support tickets at our support center and all the support tickets are replied by our support team. But sometimes the reply can took longer than usual depending on the support ticket we receive. We try our best to reply within 24 hours which is our average reply time.

Our support team is replying your support ticket according to the hierarchy. We expect your cooperation regarding this matter. Also if you have any compatibility and functioning issues from our plugin, we will try to provide a prompt solution as soon as possible. Advance thanks for your understanding.

Sincerely,
Benjir

Hello @monana2018 ,

I have checked your website and seems when going to the checkout page the default shipping method isn’t selected until you click on it again. As I couldn’t reproduce the same issue on my development environment, please open a support ticket at our support center from plugins details page. We will check the issue from your WordPress dashboard if you want and let you know the update ASAP!
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Regards,
Benjir

Hi @juannbe ,

This issue seems unusual for us. A lot of users are using our plugin and they haven’t complained usch a matter till now after updating our plugin. So, we need to investigate the issue on your WordPress dashboard. So, please open a support ticket at our support center from the plugin details page (useful links section). We will inspect the issue and let you know the update ASAP!

Regards,
Benjir

Hello @otmanehammadi ,

To change the color of the warning message as per your requirement please add this below CSS code in Appearance → Customize → Additional CSS

.mf-error-message{
    color: #ff0000 !important; // your color here 
}

?Let me know if you need further assistance regarding this matter. I will be glad to help you.

Regards,
Benjir

Hello @yoshichika ,

Sorry for the late reply. Can you please specify more about the issue you are facing with the image upload widget? It would be better if you could share a screencast about the issue to understand clearly or help us to reproduce the issue on our end.

Have a nice day!

Regards,
Benjir

Hello @antcrescendo ,

Sorry for the late reply. Can you please disable the sticky feature and check if the issue still persists or not?

Sincerely,
Benjir

Hello @antcrescendo ,

Can you please share the website URL to check the issue more closely?

Sincerely,
Benjir

Hey @webcart ,

Sorry for the late reply. But I am not sure about what you meant by “There is a still a blank screen before the menu appears”. Can you please share relevant screenshot about it to understand clearly?

Sincerely,
Benjir

Hello @juannbe ,

Have you tried to deactivate all the plugins except Elementor and ElementsKit to check if the issue still persists after that? Also please provide more information about the changes you have observed after the upgrade. If possible please provide screenshot about it.

Have a nice day!

Regards,
Benjir

Hello @webcart ,

To remove the side animation please add this below CSS code in Appearance → Customize → Additional CSS

.ekit-wid-con .ekit-sidebar-group.ekit_isActive .ekit-sidebar-widget{
    transition: none !important;
}

?Let me know if you need further assistance regarding this matter. I will be glad to help you.

Regards,
Benjir

Hello @vinem ,

We haven’t heard from you since the last reply. Has your issue been fixed yet? Let us know the update.

Regards,
Benjir