Benjir Ahmed

Hello @faisalahammad ,

Thanks for letting us know. We will update the typo mistake in our future update. Have a nice day!
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Regards,
Benjir

Hello @georgcantor ,

I have checked your website and found that the two columns are showing on mobile device also as like desktop view. This is happening due to the custom CSS you have added on the checkout page. For the clarification please check this screencast.

You can modify your existing added CSS code to fix the issue as well. Please add this below CSS code in Appearance → Customize → Additional CSS

@media (max-width: 767px){
    .shopengine-woocommerce-checkout-form .elementor-column {
        width: 100% !important;
    }
}

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Regards,
Benjir

• This reply was modified 2 years, 8 months ago by Benjir Ahmed.

@maxiec ,

We are really sorry about the issue you’re facing with the Off Canvas widget. The content changing issue on the PC and Mobile version of the Off Canvas widget due to using the same copy of the widget.

Lets say, if you first customized the Off Canvas widget for the PC version and duplicated the widget on the mobile version also then this issue will happen. As the both widget has the same unique ID, the content will change on both widget. We have successfully reproduced this issue on our end also and already discussed this matter with my development team. Hopefully, this issue will be fixed in our future update.

For now as a workaround, you can delete the Off Canvas widget for the mobile version and then drag and drop the widget from the Elementor widget panel. Then you can customize the content as per your need. This way the content will be different for both version of the Off Canvas widget.

After trying this above solution if you still face the same issue please let us know. We will be glad to help you regarding this matter.

Thanks for your undestanding and patience.

Best Regards,
Benjir

Hello @bethybest ,

There is been a misunderstanding about the Widget Preset you’re asking about. The widget preset tab was in the previous version of ElementsKit template library and now we have updated the template library with sections and category. That is why I sent you the new updated video to understand how to use the new template library. All the demo templates are in the sections tab as widget preset and within the templates, page you will find the full page demo templates. That’s it!

For the clarification I have made a screencast for you. Please check this screencast and let me know if you still have any confusion. I will be glad to clarify them.

Have a nice day!

Regards,
Benjir

Hey @eka23 ,

Glad to hear that your problem has been solved and thanks for your patience. As the problem has been solved, it would be great for us if you can reconsider the review you have given earlier.

Have a nice day!

Hey @victoriaregina ,

You can design them according to your device by following this screenshot. So, the design will show according to your device’s set margin.
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Regards,
Benjir

Hello @majesticperl ,

Sorry for the inconvenience you had. But this is a common issue in wordpress with Elementor. In most of the cases this issue arises for permalinks structure in WordPress. If you reset the permalinks structure your problem should be solved.

So, remove your Standard Permalinks Settings to any other settings. For example: if currently you have Post Name Settings then change it to Plain settings and then revert back to the Post Name again.

For more details you can check this article from Elementor.

Regards,
Benjir

Hello @victoriaregina ,

We have control for every element on the icon box widget. For an example follow this screencast and hopefully you will understand how to align the button same for all the icon box.

Let me know if you need further asisstance regarding this matter. I will be glad to help you.
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Regards,
Benjir

• This reply was modified 2 years, 8 months ago by Benjir Ahmed.

Hello @mariebsteyn ,

If any user has the Administrator Role then they can use ShopEngine from the dashboard. First check if the user has this role and make sure you’re not using any third party plugin to control their role.
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Regards,
Benjir

Hi @mamunnu ,

We haven’t heard from you since the last reply. Did you find the solution you’re looking for by using the above methods? Let us know the update.

Regards,
Benjir

Hello @mamunnu ,

You can add any custom JS in your header in 2 ways that is built with ElementsKit Header Footer Builder. I am explaining the process below –

1. You can use WordPress default header hook to inject your custom scripts in the header. Use the below code in your functions.php file.

// Push script code inside the head tag
function your_custom_script(){
   ?>
    <script>

       // your custom script here
    
    </script>
    <?php
}
add_action('wp_head', 'your_custom_script', 99);

2. You can use this popular plugin as well to inject your custom scripts in the header.

After following the above solutions if you have any query or need clarification, please let me know. I will be glad to help you.
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Regards,
Benjir

Dear @eka23 ,

As mentioned above please check your support ticket on your given email address. From our end it seems you haven’t seen the email we have sent you. Please check your inbox and spam folder also.

Let us know how it goes.

Sincerely,
Benjir

Hi @eka23 ,

We have already fixed the issue and sent the fixed version of the plugin. Also in your support ticket we have informed you that the fix will be included in our next plugin update. Depending on the issue and our development task the plugin update time may vary.

So, if someone needs a fix and inform us then we try to provide the solution if the issue is minor. However, we have send the fixed version of the plugin. Please check your support ticket and let us know your valuable feedback regarding this matter.

Regards,
Benjir

Hi There,

The next plugin update can take some time to release. For now, to get the title text and description text solution please add this below CSS code in Appearance → Customize → Additional CSS to apply color to the selective text

// For applying color on the description text
.ekit-wid-con .elementskit-infobox .box-body{     
     color: #ffffff !important; // your desired color code here 
}  
// For applying color on the title text
.ekit-wid-con .elementskit-infobox .elementskit-info-box-title{
     color: #ffffff !important; // your desired color code here 
}

Regards,
Benjir

Hi There,

The next plugin update can take some time to release. For now, to get the title text and description text solution please add this below CSS code in Appearance → Customize → Additional CSS to apply color to the selective text

// For applying color on the description text
.ekit-wid-con .elementskit-infobox .box-body{     
     color: #ffffff !important; // your desired color code here 
}  
// For applying color on the title text
.ekit-wid-con .elementskit-infobox .elementskit-info-box-title{
     color: #ffffff !important; // your desired color code here 
}

Regards,
Benjir

• This reply was modified 2 years, 9 months ago by Benjir Ahmed.
• This reply was modified 2 years, 9 months ago by Benjir Ahmed.