benjaminbradley

“old users do not know how to use it”… wow… just wow.

Sounds like you need to increase your server memory limit. Several ways to do this.

1. If you have access to your PHP.ini file, change the line in PHP.ini
If your line shows 32M try 64M:
memory_limit = 64M ; Maximum amount of memory a script may consume (64MB)

2. If you don’t have access to PHP.ini try adding this to an .htaccess file:
php_value memory_limit 64M

3. Try adding this line to your wp-config.php file:
Increasing memory allocated to PHP
define(‘WP_MEMORY_LIMIT’, ’64M’);

4. Talk to your host.

I’ve passed this onto the team’s bug tracker for you.

What theme are you using?

There is a settings panel called “File Permissions” that you can click “Load Permissions” and you will see a visual representation of your files and folders along with recommended settings that are compared with what your settings are currently set as.

You might want to try reconnecting your IFTTT account. I just tried connecting my IFTTT account to a WordPress site that had iThemes Security’s “Hide Backend” changing the location of the login slug and everything worked fine. So my suggestion would be to try disconnecting and then reconnecting through IFTTT.

I’ll be able to talk to the team on Monday. But I’ll at least get your ideas on the board.

Without knowing too much of what has happened… you might be right about finding a new web host. ?? I really hope you you’ll find a new host home that works for you. That just seems very suspicious that a brand new email address would get all that spam unless the domain had been used before or something like that.

Sounds like there’s something seriously wrong with your server that would allow an outside user to delete your installation. Can you provide some additional information… like what other plugins you have installed? If other users have FTP/access to server? This sounds like something that may be beyond what any plugin can “prevent”.

Are you saying that when you check the FTP/Server Directories you see ZERO files and that everything had been wiped/deleted from the server? Or is it simply that visiting the domain it sometimes is not accessible… but all the files are still on the server?

Good ideas… I’ve passed these onto the Trello tracking board.

Do you have javascript turned off in your browser?

In the SSL settings you can adjust where SSL is “forced” to be used by either “per content” or “whole site”… Screenshot -> https://cl.ly/0I1A3R1N0C3u

If you have 199 sites hacked out of 200 all on the same server… there is a good change that it has nothing to do with your WordPress sites, plugins, or themes. Its probably more likely that the intruder is already in your server.

As for where to find the option to change user information, check out this screenshot – https://cl.ly/1M3u2g1w3Z3o

Have you tried this? https://ithemes.com/security/fixing-ithemes-security-lockouts/

“They even blocked Administrator”… what in the world are you talking about. Being a little more specific might bring clarification… or even some support options.