Ben Andersen

Yes, I believe so. I will ask the support if they can merge the stats and let you know. If they ever contact me that is.

But I think you can safely go back and forth between the stats, at least I’ve done that. And you could take screenshots or gather data some other way of your old stats if that’s useful for you.

Just check if you have different id:s in those two option columns under the wp_options table. And then you can set the jetpack to either the old or the new id depending on which stats you want to use for the moment. Ofcourse current stats will be registered on whichever of the instances are active at the moment.

Btw, WP-Stats-Dashboard, has some nice features. It builds on the same stats as Jetpack like I said above.

It would be interesting to know if the id:s are different in your db as well. So we can let them know it’s probably the same defect.

Good luck to you!

Ok I solved it!!!

The problem was in jetpack_options in the table wp_options:

In stats_options:
s:7:”blog_id”;i:xxx

In jetpack_options
a:7:{s:2:”id”;i:yyy

I changed yyy in jetpack_options to xxx in stats_options.

For some reason the id in jetpack_options had changed!

I hope this helps somebody else! Now life is more fun when the stats are back. Whew! =)

I don’t know if this is a Jetpack defect or not. The Automattic support has not gotten back to me on my support request. I did loose 3-4 days of stats but that’s better than loosing all the old stats..

Good luck!

Hey I found something!

I installed the plugin WP-Stats-Dashboard and noticed that Blog ID is a setting. In the help it says “Make sure the Jetpack plugin is installed and configured. Your blog-id will be automatically filled in by this plugin”.

And when I view the stats in WP-Stats-Dashboard my old stats are displayed! But they end just when the new reset stats start in the Jetpack view.

Somehow the internal id for my blog is changed? But how can wp-stats-dashboard find my old stats when it relies on Jetpack and Jetpack runs on some new id??

Ok, nothing about getting the stats back. If they take daily backups of the stats it might be possible to pay them to get the stats back. That’s what I’m hoping.

I haven’t found any open bugtracking for jetpack.

Well, I will never trust jetpack or any other cloud service with my data if I can’t make backups myself.

The support haven’t even answered me in 3 days. I wrote that I would pay to get the old stats back. Not that it’s a commercial site but I would really like the stats back for my webcreation since 2008.

I would be happy even for the raw data even if I can’t get it back in the stats view.

Did they say if it’s a defect that is being addressed?

Do you have an email address for the support?

Is this a defect or is it the way it should work so it’s possible to reset the stats?? Their support does not answer…

I got the same problem today. Did you find a solution??

After deactivating and reactivating the The Events Calendar plugin after upgrade of WP 3.1->3.2.1 it displays ok.

I found nggallery has this option:
[nggallery id=1 template=carousel]
which is kind of what I want but with some javascript it would be better not having to reload the whole page. Any help on this?