cosbe

I almost thought that with the latest updates this plugin is functioning correctly along with LightSpeed Cache. But NO. It is gotten worse again, it doesn’t keep the API connection not even for 24 hours. I have to check every single day if the connection is there, and is not, which gets me through Revoke/Authorization process again and again… It is incredible how this issue can’t get a proper lasting solution.

I reverted to the previous plugin, and again, the live rates from some countries don’t show up. HOWEVER, I deleted the UPS Live Rates method for those countries and recreated them, and now they show up!

I am afraid to upgrade again to the latest version, so I won’t be forced to recreate these shipping methods for all those countries.

Obviously, the plugin breaks something for those countries. I am saying this because simply disabling/enabling the selected custom services, then re-saving within the method, doesn’t make it work.

This plugin is an incredible pain… incredible!…

• This reply was modified 8 months, 3 weeks ago by cosbe.

“and reproduce the issue.”

And could you be a bit more aggressive in indicating what am I supposed to do to perhaps forcefully “reproduce the issue”? If I am not “reproducing the issue”… what? I don’t know why you communicate in such a militaristic way.

Do you think I have time for this?…

• This reply was modified 8 months, 3 weeks ago by cosbe.

Should, would, could… ?? As you can see, is not. It did, now nothing shows up for USA. Is it from the plugin or “from them”? Do you see these rates for your negotiated rates, in your development environment?

Actually no, when checking the code numbers, these are activated:

11
UPS Standard

08
UPS Expedited

65
UPS Express Saver

07
UPS Express

Yes, Standard, Expedited, Saver, and Express. For all my zones, including the USA. Access points disabled. Enabled negotiated rates. Insurance disabled (this should be offered optionally to the user). One time pickup enabled.

The USA rates were showing a few days ago. Not now. Maybe because of this last update? What do I do now?

1. Yes, I enabled only services which I have negotiated rates for.
2. No, I cannot use fall back (one single rate) when I ship internationally and the cost vary so much. Basically this is an option only for those who ship within their country, as they can average a rate. It is not a feature that is helpful for international shipping. And no, I cannot have a zone for every country in the world, to average for that country. It would just complicate the administration of this service.

Anyways, why the rates are not showing for USA, but they do for other countries? Moreover, why this happens if the API sends the rates to the shop?!

If I didn’t have an alternative shipping method I couldn’t have done business with this plugin as it prevents from getting orders “while sleeping”.

Connection survives the night, but now USA addresses don’t get any UPS rates in Cart… this is odd. I am checking for other countries. The debug shows like something is returning from the API. Some other countries do return rates though!… Cache cleared, tested by users from USA as well. The debug shows this:

{
    "RateResponse": {
        "Response": {
            "ResponseStatus": {
                "Code": "1",
                "Description": "Success"
            },
            "Alert": [
                {
                    "Code": "110971",
                    "Description": "Your invoice may vary from the displayed reference rates"
                }
            ],
            "TransactionReference": {
                "CustomerContext": "Octolize Plugin",
                "TransactionIdentifier": "xwssoas26360RDw0zwzLCR"
            }
        },
        "RatedShipment": [
            {
                "Service": {
                    "Code": "07",
                    "Description": ""
                },
                "RatedShipmentAlert": {
                    "Code": "110971",
                    "Description": "Your invoice may vary from the displayed reference rates"
                },
                "BillingWeight": {
                    "UnitOfMeasurement": {
                        "Code": "KGS",
                        "Description": "Kilograms"
                    },
                    "Weight": "0.5"
                },
                "TransportationCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "94.40"
                },
                "BaseServiceCharge": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "72.16"
                },
                "ItemizedCharges": [
                    {
                        "Code": "375",
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "22.06"
                    },
                    {
                        "Code": "430",
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "0.18",
                        "SubType": "Commercial_Seasonal_Surcharge"
                    }
                ],
                "ServiceOptionsCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "0.00"
                },
                "TotalCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "94.40"
                },
                "NegotiatedRateCharges": {
                    "BaseServiceCharge": {
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "22.08"
                    },
                    "ItemizedCharges": [
                        {
                            "Code": "375",
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "6.79"
                        },
                        {
                            "Code": "430",
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.18",
                            "SubType": "Commercial_Seasonal_Surcharge"
                        }
                    ],
                    "TotalCharge": {
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "29.05"
                    }
                },
                "RatedPackage": {
                    "NegotiatedCharges": {
                        "BaseServiceCharge": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "TransportationCharges": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "ServiceOptionsCharges": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "TotalCharge": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        }
                    },
                    "Weight": "0.5"
                }
            },
            {
                "Service": {
                    "Code": "08",
                    "Description": ""
                },
                "RatedShipmentAlert": {
                    "Code": "110971",
                    "Description": "Your invoice may vary from the displayed reference rates"
                },
                "BillingWeight": {
                    "UnitOfMeasurement": {
                        "Code": "KGS",
                        "Description": "Kilograms"
                    },
                    "Weight": "0.5"
                },
                "TransportationCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "81.56"
                },
                "BaseServiceCharge": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "62.32"
                },
                "ItemizedCharges": [
                    {
                        "Code": "375",
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "19.06"
                    },
                    {
                        "Code": "430",
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "0.18",
                        "SubType": "Commercial_Seasonal_Surcharge"
                    }
                ],
                "ServiceOptionsCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "0.00"
                },
                "TotalCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "81.56"
                },
                "NegotiatedRateCharges": {
                    "BaseServiceCharge": {
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "19.94"
                    },
                    "ItemizedCharges": [
                        {
                            "Code": "375",
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "6.14"
                        },
                        {
                            "Code": "430",
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.18",
                            "SubType": "Commercial_Seasonal_Surcharge"
                        }
                    ],
                    "TotalCharge": {
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "26.26"
                    }
                },
                "RatedPackage": {
                    "NegotiatedCharges": {
                        "BaseServiceCharge": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "TransportationCharges": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "ServiceOptionsCharges": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "TotalCharge": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        }
                    },
                    "Weight": "0.5"
                }
            },
            {
                "Service": {
                    "Code": "54",
                    "Description": ""
                },
                "RatedShipmentAlert": {
                    "Code": "110971",
                    "Description": "Your invoice may vary from the displayed reference rates"
                },
                "BillingWeight": {
                    "UnitOfMeasurement": {
                        "Code": "KGS",
                        "Description": "Kilograms"
                    },
                    "Weight": "0.5"
                },
                "TransportationCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "141.46"
                },
                "BaseServiceCharge": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "108.22"
                },
                "ItemizedCharges": [
                    {
                        "Code": "375",
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "33.06"
                    },
                    {
                        "Code": "430",
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "0.18",
                        "SubType": "Commercial_Seasonal_Surcharge"
                    }
                ],
                "ServiceOptionsCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "0.00"
                },
                "TotalCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "141.46"
                },
                "NegotiatedRateCharges": {
                    "BaseServiceCharge": {
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "59.15"
                    },
                    "ItemizedCharges": [
                        {
                            "Code": "375",
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "18.09"
                        },
                        {
                            "Code": "430",
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.18",
                            "SubType": "Commercial_Seasonal_Surcharge"
                        }
                    ],
                    "TotalCharge": {
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "77.42"
                    }
                },
                "RatedPackage": {
                    "NegotiatedCharges": {
                        "BaseServiceCharge": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "TransportationCharges": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "ServiceOptionsCharges": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "TotalCharge": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        }
                    },
                    "Weight": "0.5"
                }
            },
            {
                "Service": {
                    "Code": "65",
                    "Description": ""
                },
                "RatedShipmentAlert": {
                    "Code": "110971",
                    "Description": "Your invoice may vary from the displayed reference rates"
                },
                "BillingWeight": {
                    "UnitOfMeasurement": {
                        "Code": "KGS",
                        "Description": "Kilograms"
                    },
                    "Weight": "0.5"
                },
                "TransportationCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "84.09"
                },
                "BaseServiceCharge": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "64.26"
                },
                "ItemizedCharges": [
                    {
                        "Code": "375",
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "19.65"
                    },
                    {
                        "Code": "430",
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "0.18",
                        "SubType": "Commercial_Seasonal_Surcharge"
                    }
                ],
                "ServiceOptionsCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "0.00"
                },
                "TotalCharges": {
                    "CurrencyCode": "EUR",
                    "MonetaryValue": "84.09"
                },
                "NegotiatedRateCharges": {
                    "BaseServiceCharge": {
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "19.67"
                    },
                    "ItemizedCharges": [
                        {
                            "Code": "375",
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "6.05"
                        },
                        {
                            "Code": "430",
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.18",
                            "SubType": "Commercial_Seasonal_Surcharge"
                        }
                    ],
                    "TotalCharge": {
                        "CurrencyCode": "EUR",
                        "MonetaryValue": "25.90"
                    }
                },
                "RatedPackage": {
                    "NegotiatedCharges": {
                        "BaseServiceCharge": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "TransportationCharges": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "ServiceOptionsCharges": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        },
                        "TotalCharge": {
                            "CurrencyCode": "EUR",
                            "MonetaryValue": "0.00"
                        }
                    },
                    "Weight": "0.5"
                }
            }
        ]
    }
} 

You have my email address in the tickets, use the domain and test for yourself.

Installed. Monitoring. Thank you for trying to fix this. I hope this update does.

250002: Invalid Authentication Information

No longer refresh to OK. I hate this plugin.

I am not sure if object cache is the problem, but surely if I disable LSCache plugin altogether I don’t encounter this issue. Unfortunately I don’t have time to set up a website for debugging this. Maybe you should find different ways to store information needed by your plugin, that are not so fragile. Otherwise is easy to say: is not happening for me, so the problem doesn’t exist. As you could see, others are encountering the same issue.

yeah, is mostly disconnected, most of the time… this is really upsetting.

YES, to both questions.