Becky-Imagely

I’m very sorry to hear about our recent update not working out for you, @uldis23. We would love to help you. Sometimes when WordPress, or other plugins are not also updated it can conflict with our plugin not working as intended. Also, outdated server settings could also potentially cause issues. Could you confirm for us that all plugins, and WordPress are up to date?

One more thing to try. After everything is up to date, and if the issue persists, try deactivating all plugins and then reactivate NextGEN Gallery only. Does that help clear out the issue you were seeing? If so, it’s likely a conflict with another plugin causing the issue. Reactivate each of the other plugins one at a time to locate the conflicting plugin.

There is an option to rollback if you wish to skip the troubleshooting. We have a help guide on rolling back to the previous version here: https://www.imagely.com/how-to-rollback-a-version/ . I would urge you to take the time to troubleshoot, as it is best to keep your site all up to date.

Thank you ??
– Becky

I’m very sorry to hear about our recent update not working out for you, @uldis23. We would love to help you. Sometimes when WordPress, or other plugins are not also updated it can conflict with our plugin not working as intended. Also, outdated server settings could also potentially cause issues. Could you confirm for us that all plugins, and WordPress are up to date? Also, please provide the server settings listed under NextGEN > Overview.

One more thing to try. After everything is up to date, and if the issue persists, try deactivating all plugins and then reactivate NextGEN Gallery only. Does that help clear out the issue you were seeing? If so, it’s likely a conflict with another plugin causing the issue. Reactivate each of the other plugins one at a time to locate the conflicting plugin.

Thank you ??
– Becky

I’m very sorry to hear about our recent update not working out for you, @uldis23. We would love to help you. Sometimes when WordPress, or other plugins are not also updated it can conflict with our plugin not working as intended. Also, outdated server settings could also potentially cause issues. Could you confirm for us that all plugins, and WordPress are up to date? Also, please provide the server settings listed under NextGEN > Overview.

One more thing to try. After everything is up to date, and if the issue persists, try deactivating all plugins and then reactivate NextGEN Gallery only. Does that help clear out the issue you were seeing? If so, it’s likely a conflict with another plugin causing the issue. Reactivate each of the other plugins one at a time to locate the conflicting plugin.

Thank you ??
– Becky

Hi AJ! You won’t need to turn off caching permanently. Sometimes when updates are made to the site the changes won’t be displayed right away. Purging site cache usually clears everything out so you can see the updated changes ??

– Becky

Good to hear, thank you for the follow up Niobamed. ??

– Becky