beardedginger

Hi,

Did you do any work for destinationweddinghairstylist.com where they created a user for you?

Thanks,

Matt
iThemes.com

Hi,

> My guess is that there is not a setting that does this, but there must be a conflict somewhere

You are correct, there is not a setting in iThemes Security that would cause the text editor to not work. That is most likely the result of a conflict.

Here’s a link that will give you steps on how to check for a conflict.

https://ithemeshelp.zendesk.com/hc/en-us/articles/115003073433-Checking-for-a-Conflict

Thanks,

Matt

Hi James,

That login page is not from iThemes. We do not use any graphics other than the standard WordPress login page.

Thanks,

Matt
iThemes.com

Hi James,

> “Shoud this occur please contact support to have you access reinstated.”

Can you post a screenshot of where you are seeing this message and how it displays?

Thanks,

Matt
iThemes.com

Hi,

Can you follow the steps in this article and see if helps with your issue?

https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/

If you are still having issues I would suggest reaching out to your host about the file owner/group permissions.

Thanks,

Matt

Hi,

If you disable Jetpack, do you still get the same error? Can you post a screenshot of what you are seeing?

Thanks,

Matt

iThemes.com

Hi,

Can you please navigate to Settings> Security> Global Settings> and make sure that Write to Files is enabled?

Thanks,

Matt
iThemes.com

Hi,

You can add the code below into the wp-config.php file anywhere as long as it is between the first line ( <?php ) and the line that says / That’s all, stop editing. Happy Blogging / to temporarily disable all features so you can log in.

`

define(‘ITSEC_DISABLE_MODULES’, true);

`
Once you have logged in you can remove the plugin from the Plugins section.

Thanks!

Matt
iThemes.com

Hi,

Do you have any other plugins that also enforce strong passwords or enhance security on your site? Typically passwords should be at least twelve characters long, so that may have been your issue.

Thanks,

Matt
iThemes.com

Hi,

> The problem is the scanner issue – how do i whitelist you ip address?

iThemes Security Pro utilizes Sucuri’s Site Check for the scanner. Can you please have your host whitelist the Sucuri IPs to see if it helps the scanner operate properly?

35.175.205.111
34.229.141.32
52.203.142.240
52.87.213.12
184.73.140.53
18.206.213.51

Thanks,

Matt
iThemes.com

Hi,

What theme editor are you using? Do you have other plugins installed aside from the theme editor and Security Pro?

Thanks,

Matt
iThemes.com