Shahidul Islam

Good Morning,
Thank you for the support ticket, But sorry for the late reply.
We already planning to add controls to activate any item of this Accordion.
We wish it’s will be included in the next version.

Thanks,
Shahidul Islam

Hello @b8rbxlj9kl31,
At the first, we want to inform you that our Premium plugin needs activation in a WordPress website for the only first time. But you deleted your website and again need to activate the same website. So it’s a simple matter that you need to remove the old domain then activate the new one.
The second thing, maybe we send you the store link, but maybe the email sender system did something wrong, that’s why it’s possible to get encoded email. By the way, you may reply to the email again to request us to solve the issue.
In our system, if you are a pro user and using the pro plugin, then you don’t need to activate the free plugin. You can only activate one of them. I hope there is no issue. We developed the pro version separately for our pro users and it’s also included all the features of the free version.
One of the important things is, you are a premium user, so we request you to directly email us. We will give you any kind of solution in your email. Because it’s against the rule to provide support to the pro users on the free platfrom.

Thank you for your kind patience and tickets. And we wish you got the answer properly. But if you have any kind of confusion or problem, feel free you may ask us. Our main goal is to make our valuable clients happy.

That’s all.

Thanks,
Shahidul Islam.

Hello @mazemarlowe,
Thank you for the support ticket, But sorry for the late reply.
Okay, we will fix these issues ASAP, please wait for the next updated version.
Thanks,
Shahidul Islam

Hello @apkajanu,
Right now not possible to add Instagram. In the future, if Instagram provides this kind of feature. We will add this feature also for you.
Thanks,
Shahidul Islam

Hello @jurivk,
Thank you for the support ticket, But sorry for the late reply.
We note down your suggestion. If possible we will implement it on our plugin for you.

Thanks,
Shahidul Islam.

Hello @useraysh,
Thank you for the support ticket, But sorry for the late reply.
Would you please send us the link where the problem happening?

Thanks,
Shahidul Islam

Hello @leoceros,
We checked your provided link but there is no Dragon slider.
Would you please send us the link where the problem happening?

Thanks,
Shahidul Islam

Hello @hk-orga,
Thank you for the support ticket, But sorry for the late reply.
We will check the issue on our server and if we got the issue with PHP’s latest version, we will fix it on the next version.
We will inform you about the progress ASAP.
Thank you.

Hello @tf35strike,
Thank you for the support ticket, But sorry for the late reply.
You don’t need to purchase another license for your local development.
This plugin will work on your local server automatically without activate.
You may create an unlimited local server with our product and only activate it on your live website.

Thanks,
Shahidul Islam.

Hello @danielfanaei,
We are sorry that the issue has not been fixed perfectly for you.
We need your kind co-operate to solve the issue.
Did you try this control (https://prnt.sc/26iekei)?
Maybe this will solve your issue.

If not solved, please send us a screenshot of your expecting design, that would be very helpful for us.

Thanks.

@waleednasir1024,
Thank you for the support ticket, But sorry for the late reply.
Actually, the problem is not from our side. The problem was created by your translation plugin. They are not escaping the URL of the image. They should skip the URL of the image on translation ( https://imgur.com/iruiXe1.png ).

We will recommend you to contact with the translation plugin author to solve the issue.

Thanks.

Hello @danielfanaei,
We solved this issue a couple of minutes ago.
Thank you for your patience and reply.
We will release the updated version ASAP.
But you know, sometimes development takes time to release.

Regards,
Shahidul Islam

@danielfanaei,
Thank you for your message.
We are sorry about this issue. We also got this issue on our server.
In RTL mode the title should on right and the plus(+) icon on left.
Am I right sir?
We will fix it ASAP. Please wait for the next update.

Regards,
Shahidul Islam

@nuevavidatv28
We are sorry about that.
There was an issue with Elementor Alpha version of Improved Assets Loading feature.
We solved this issue on our latest version 3.6.0 (Released 20 Dec, 2021).
You may check it on your changelog of plugin.

Thank you.