bcr8tive

Hi again.

Wanted to post a quick update to thank you both, Steven and JNashHawkins for your help and advice. I finally got a tech that listened & followed your advice – (and my suggestion to do a clean installation in a separate folder)

The site is back up and running, though it’s the previous version.

I’m not sure when I will be venturing into 5.0 after this debacle.

I can’t be sure if it was the failed installation or if it was 5.0 yet.

Too pooped to find out!

• This reply was modified 5 years, 11 months ago by bcr8tive.

I dont know if they’re reselling, I tend to think not but can’t be sure.

They had great reviews and still do but I’m beginning to wonder how…

They are finally doing what I told them you all said – and we will see how it goes…. I am waiting, still.

Up til then they didnt seem to even be following the ticket – some didnt even to seem to be reading my responses to it – and I swear a dozen people were in and out of it.

Its just been insane to me. ??

Thank you Steven… I’m currently waiting on what seems to be their escalation to a different tier tech (Lord only knows why it took 4 days for THAT) that I had asked for repeatedly over the last DAYS — omg.

The links are helpful. I will look into them. I had thought I would go back to the Dad – since I’d been with them for decades and never had any issues except jacking my rates.

Steven Stern:

This particular host has thwarted efforts to backup my own databases citing “security issues” and I have had to rely on THEM to do them for me
Yesterday when reinstating the database, we FIRST used the one they provided me and it was outdated and missing posts – BUT I had located one they had saved in my root folder and when they used THAT One, I was at least back up to date on the last post I left off on…

For a few dollars I shot myself in the foot moving – and I’m probably going back to where I was – where it was reliable and I had more control over what belongs TO ME.

JNashHawkins – I AM suspicious of it. I have others, earlier versions as well & stored locally *though all from since I moved to that host which I’d like to kill myself for doing now*

I am in Limbo at the current moment waiting on them yet AGAIN – saying they are going to follow up on the links I sent them – from here and the how to site I located – but I cant trust them at this point, they havent been able to follow through their own tickets!

Ive had one tech after another responding to me as though they havent read it – and one even had the audacity to ask me my url!? SMH (20 emails later)

I’m with you on the issue with who I’m with and it isn’t “tiny” by any stretch of the word.

• This reply was modified 5 years, 11 months ago by bcr8tive.

Thanks that is what I was thinking too – time can’t be my issue at this point since the site has been down for 3 days already …

and if this host doesn’t get it moving, I am going to HAVE to move to a fresh one sooner than I planned – which will leave me with a blank slate, a backed up database … and all of my content. (THAT has all been backed up)

would you believe this host doesn’t allow me to back up my databases myself?
SMH

I dont know how they have good reviews, it’s been a horrible experience.

Thank you Steven, I have forwarded that info to the host.

They haven’t given me the ability to do much myself.

The stopped me from being able to make my own backups some time ago.

I can/t access thru FTP either – they say I can but when I tell them it won’t let me in, it never gets addressed. (I will be going back to a more reliable host asap – I never had such issues when I had the other… ugh)

CAN I ASK YOU … what would happen if we were to completely remove everything in that domain folder? Just as if I went over to another host… AND ALSO revert back to an earlier version of WordPress – until all of these bugs are ironed out.

I AM SOOOooo sorry I hit update prior to checking the forums and especially on my large site with 7 years worth of content and it being monetized and the holidays being my money maker months (shoot me now)

Slava,

I don’t know either to be honest –

My site has been down for 3 days and the host is driving me crazy…

I’ve had sites up and hosted for 20 years and never experienced anything like this. ??

THanks, I will move the post.

Hi wfalaa,

Thanks for clarifying. I updated yesterday and also ran a new scan
All seems well there now and the connectivity in Tools/Diagnostics both say “ok”.

Not sure what it was but at least it’s better again.

Thank you.

Hi wfalaa,

I’m not sure where that option is – Under “Tools” – except for the pink box at the very top of the page where it says:
Wordfence Live Activity:
“Call to Wordfence API to resolve IPs failed: There was an error connecting to the the Wordfence scanning servers: cURL error 7: Failed to connect to noc1.wordfence.com port 443: No route to host”

What puzzles me most about it is I have more than one site – on the same server – the other site is running identical everything except IT has much more traffic – and I have no issues with WF there. The settings were imported from the aforementioned site when I set it up over 2 years ago.

I just updated to the new version on all sites and I’m going to run a new scan on this site now.

Thanks.

I’m seeing the same thing and was getting ready to post a question about it.

I’m not overly alarmed since WF IS blocking them – but it’s been going on for over a week now on one of my sites that is NOT a high traffic site …

First it was “admin”, now it’s “test” but the more peculiar thing is they are trying to login at the following: https://mydomain.com/wp-admin/admin.php?page=Wordfence

I’m wondering why they are on THAT page link and then trying to login (although I do have measures in place that will bounce them if they try to go to the normal login address).

Bcr8tive~

• This reply was modified 7 years, 8 months ago by bcr8tive.

Not sure why this was marked as resolved, it never was. (shrugs)

responding via the contact form – now.

Hi

I’m not on Cpanel. I’d have to have the host ‘turn the error logs on’ and then I would have to hunt through them to find the error – but I don’t or wouldn’t know what error to look for.

I find it peculiar that it’s only since the most recent upgrade, between WP, WF and Jetpack that this began.

Hi

WP = 4.5.3
WF = Version: 6.1.10

Everything else in traffic view seems fine.

What is unnerving though, is that I had an issue a long time ago with the “Don’t log signed-in users with publishing access” option not working, which is why I also added the ip – and now I’m suddenly seeing myself in the logs and on more than one site.