Ben Cole

Thanks, I will add this to the list of things to fix in future updates.

I will add this to the list of bugs to fix in the next version. Thanks for the feedback!

Hi Johannes,

Could you try updating to 1.4.4 and let me know if there is still a problem? There have been some issues with saving settings in the recent patches, and I *think* that I’ve resolved all of the issues with 1.4.4, but let me know if not and I’ll keep working on it.

Specifically, if you can test:

1. Upgrading from 1.4.3 to 1.4.4 does NOT restore default values for settings
2. Saving the settings pages works correctly
3. Refreshing the admin page (as you described) does not put back default values

Hello!

I’m not sure what the problem is.

It might have to do with the API quota allowed by Facebook, and if the site is on a shared server then maybe it’s possible another use with the same IP address has already reached the quota for the API.

If anyone can debug this, the plugin tries to make an HTTP GET request to the following API endpoint, which in this case is returning the 403 error:

https://graph.facebook.com/fql?q=SELECT%20url,%20share_count,%20like_count,%20comment_count,%20total_count,%20click_count%20FROM%20link_stat%20where%20url=%27https://www.www.remarpro.com%27

I received your email and I sent a reply, but I think my email reply may not have gone through. I got a message saying that the reply has not yet been delivered.

In case you haven’t received my reply, can you send me an email again and I will try to reply again?

Can you give me an example of a URL to one of your posts that you know for sure has some social shares? You can manually verify the share count of a URL by going to https://www.sharedcount.com/

Hi hopechange,

Oh my! Your WP Cron is most definitely not running in the background the way it is supposed to be. The Social Metrics Tracker plugin is scheduling the updates, but because WP Cron is not running they are not getting executed.

I do believe that as a short-term test, you can navigate directly to https://www.yourdomain.com/wp-cron.php (it will display a blank page when it loads) to try to tell WordPress to manually run the cron one time.

Here is a post with some information about the WP Cron: https://code.tutsplus.com/articles/insights-into-wp-cron-an-introduction-to-scheduling-tasks-in-wordpress–wp-23119

There are a number of plugins which let you see and control the scheduled Cron tasks, and there are also guides online on how to manually run the Cron job or schedule it to be run on your server if WordPress is not running it.

I recommend trying to figure out why the WP Cron isn’t running, and get it going again (or schedule it as a real cron job in your web host control panel, if possible).

Hello,

Yes, this sounds normal.

“Data is being synced in the background” means that the plugin has been able to connect to all of the social network APIs at least once and that there are no problems detected. This message will change if there are any connectivity issues during the scheduled updates.

“1 item scheduled to be synced…” means that one post is scheduled to be updated sometime in the future, when WordPress runs the WP Cron tasks. By scheduling tasks to run in the WP Cron, the plugin does not create extra load time for site visitors.

If the second message stays there and the number keeps going up (for example, 5 items scheduled to be synced, then 10, then 20) then that might be a sign that WordPress is not running the WP Cron and tasks are not being performed in the background.

For anyone following this thread, this feature is now implemented as of version 1.4.2 – Topic now marked as resolved =)

The plugin now has the ability to associate multiple URLs with posts and check each URL for data and then combine the numbers. This will be most commonly used for sites with both https:// and https:// URLs, as well as sites performing domain or base URL migrations.

The settings to configure domain migration can be found under “Settings > Advanced Domain / SSL Setup”

Hi Cyril,

Glad you like the plugin!

It turns out that it was quick and easy to add a workaround for this plugin compatibility issue, and I found this just in time to add it in with a bunch of other tasks.

The new version (1.4.0) is released right now, please try it out and let me know if that solves the issue.

Hi Brian,

Thanks for writing about this plugin, that’s awesome to hear!

When you go to the Google Analytics setup section, were you able to complete any of the steps at all, or is the page just blank so that you can’t even see the very first step?

Do you know what version of PHP is running on this server?

Are you able to check the server error logs for error messages (check it right after trying to access the Google Analytics section), or are you able to turn on WP_DEBUG to see if any additional error messages are displayed?

There could be something I need to fix in the code, as Google Analytics is the feature I have put the least amount of work into — but it’s hard to track down without being able to replicate the issue or see an error message.

Hi Kameron,

Do you know if your Disqus comments are being synced back to WordPress or not?

The Social Metrics Tracker tries to get the number of comments directly from WordPress using the function get_comments_number which depends on the number of comments being stored locally in your WordPress database.

So in order to resolve this, you’ll need to figure out how to get Disqus to automatically copy new comments in to your WordPress database. I do believe the official Disqus plugin does this as I am using it on my blog and it seems to be working.

Perhaps you might need to re-enable native WordPress comments in order for the Disqus syncing to work? I’m not sure.

Hi there, glad you like the plugin!

It’s exactly as you’ve described above. For most platforms, one share of a link equals one number. For example, on Twitter each tweet or retweet which contains your post URL counts as one.

For Google Plus, the number also includes people who clicked “+1” on a shared link.

For Facebook, the number also includes people who clicked “Like” on a shared link, as well as the number of people who commented on a shared link. (No other numbers like impressions are used, just shares + comments + likes).

Let me know if that info helps or if I can provide any more clarification.

In version 1.3.4, I changed the way a development server is detected which should resolve this issue. Let me know if there is still a problem.

Previously the plugin checked for a server with an IP address of “127.0.0.1” but now the plugin will only look for the constant “WP_ENV” defined as something other than “production” (by default the constant WP_ENV is not used by WordPress, so now this should not affect most plugin users).

Hi Gitte!

Do you see any connectivity error messages? The connectivity status is displayed in the upper right of the metrics dashboard. If you click on it, it will show you more details about each individual social network. Does it display anything unusual next to Facebook?

Can you manually check the share count of one of your posts by going to https://www.sharedcount.com and provide me with a link to one of your posts which does indeed have some shares as reported by that website, but that are not showing up correctly in this plugin?