bbwp90

Dear GausulAzam (@gausulazam ),

Thank you for your response. I also appreciate the advice from @fayeakuzzaman and @tanvirh . However, I feel a bit dismissed. I can’t reach out to Dokan support directly because this forum serves as the support platform for Dokan Lite.

I’m interested in purchasing the Pro version, but when I encounter issues and feel like I’m not getting the help I need—or worse, feel like I’m being pushed aside—it naturally makes me reconsider whether to upgrade. I just need support at this point.

I plan to launch my business with the Pro version in a few months, but for now, I need this issue resolved. If it turns out to be related to the SMTP provider, it would be great to receive relevant guidance.

@fayeakuzzaman: Could you please clarify which specific Email Log plugin you are referring to? I currently have WP Mail Logging installed, but I want to ensure I’m using the correct one to troubleshoot the email issue effectively.

@tanvirh: I have already checked the email settings in WooCommerce, and all notifications are enabled. Is there anything else I should verify or check to ensure emails are being sent correctly, particularly for orders with multiple vendors?

Thanks!

• This reply was modified 5 months ago by bbwp90.
• This reply was modified 5 months ago by bbwp90.

I am already using an email logging plugin (WP Mail Logging), but the emails do not appear in the logs when the order contains multiple vendors.

I found an old post from the WebDevs forum, and it describes a similar issue to what I am facing:

https://wedevs.com/support/topic/notification-emails-not-working/

When I view the order in WooCommerce, the ones with multiple vendors are displayed as follows:

https://ibb.co/4YyP1GP

BR

I’ve deactivated all the plugins, but still not working.

Sorry, I need to correct myself.
When a customer orders from two different vendors, neither vendor receives an email. However, when the order is placed with just one vendor, the email notification works fine.