Yomi

Hi there,

I’d recommend you go through the fatal error guide: https://woocommerce.com/document/troubleshooting-fatal-error-plugin/

This is possibly caused by a conflict.

hi @hiji84

Your feedback has ben noted and will be escalated internally.

Thanks!

Hi @jozmas147 ,

I’d recommend you use Google reCaptcha for WooCommerce.

If you want to try the extension, please note that we a 30-day refund policy.

If the extension doesn’t work the way you need or you think another product would work better, we are more than happy to offer a full refund. You can read more about our refund policy on our website here: https://woocommerce.com/refund-policy/

I hope this helps!

Hi there,

Thanks for providing a workaround via the code snippet, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi @antonio24073 ,

As @nicw please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thanks!

Hi @louisryckmans

I am glad it is working.

You are not supposed to track from the plugin, the plugin just does the integration.

You track directly on Google Analytics website: https://analytics.google.com/

I hope this helps!

Hi @joyryde ,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @charchub ,

As stated by @nixiack8 , this is an open bug currently being worked on here: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148

I’d advise you to create a new forum topic for easy follow up!

Thank you.

Hi @louisryckmans

You can use the Tag Assistant chrome extension to check if the correct data is being sent to Google.

Please let me know how you get on with this!

Hi Mike,

To help further, if you can please share your System Status Report, that will help us further troubleshoot. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.

Thanks!

Hi there,

Translation:

I had my facebook connected, I disconnected it and I’m reconnecting it and it won’t let me, it’s like the blocked button to return to the website. and then I get: permission error: access denied, reason: user denied.

Do what they indicate in various forums to change wc_facebook_external_business_id

Would it be possible to upload a screenshot to help in troubleshooting?

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL your reply.

• This reply was modified 2 years, 9 months ago by Yomi.

Hi @maurodf

Thanks for the System status Report. Everything checks there.

Please have you tried setting up conversion on your website?

Follow the link here: https://support.google.com/google-ads/answer/6095821

Hi @andreu

1. We have archived a product on Facebook that was already in “Sync and hide” in WooCommerce, we have synchronized Facebook and it was still archived.

2. However, later we have archived a product on Facebook that was in “Sync and show”, then we have put it in “Sync and hide” only one of its variants, so the rest of the variants would have to be shown to us and sync Facebook, they were all archived.

Thanks for this information.

Therefore, we understand that what prevails is to archive on Facebook manually, since later if we synchronize and it is in Show it does not matter because everything is still archived.

Is that correct?

Yes, that’s correct.

Please let me know if you need further help.

Hi @plenet10 ,

We do not implement or troubleshoot custom code to add functionality to an extension.

I’d recommend checking the available snippets here: https://woocommerce.com/documentation/woocommerce-codex/snippets/

I hope this helps!

Hi @ktraving2

I understand how frustrating this can be.

To help you further, please share your **System Status Report**, that will help us further troubleshoot. You can find it via **WooCommerce > Status**. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply to this forum thread.

Thanks!

• This reply was modified 2 years, 9 months ago by Yomi.