baustin213

But that still doesn’t explain why Subscribe2 would even be generating the duplicate emails. Regardless of their emailing limitations, WPEngine wouldn’t be creating the emails themselves, right?

So… it looks like emails got sent out, but we were only able to send about 200, since we need to build up our quota/reputation in Mandrill. The problem is, in order to send the volume of emails we need to per month, we’ll need to pay for their services.

Is there any possible way we could find a solution to my initial problem (having multiple, identical emails sent to our subscribers via Subscribe2) without having to pay for an SMTP server to send out the emails? This didn’t seem to be a problem for us until about 2 weeks ago, so I’m wondering what changed.

One other question: I’m always getting hit hard by bots on Subscribe2 (particularly from obviously fake addresses on yahoo.com). Is there any way to prevent this? Do other people have this issue? I’ve tried Bad Behavior, but that did nothing to stop this particular problem.

Thanks @mattyrob.

I promise you I will mark it resolved as soon as I figure this out. It really sucks that people don’t do that for you when you help them out.

FYI: Just did a test-run with Mandrill’s SMTP and it seemed to work. We’ll see how it actually works tomorrow when we send out our digest. Will check back just after 12:00pm (EST).

Thanks all.

@mattyrob,

Please stop marking this topic as [resolved]. It is absolutely not resolved. I’ll make sure to let you know when it is.

I’ll take a look at some of the other SMTP servers (as well as Mandrill) and go from there.

Thanks.

This has been a huge headache for me. I downloaded an SMTP plugin (not that one, as it hasn’t been updated in two years), and set it up to send emails through Outlook’s SMTP. I tested it and re-tested it. Then, for the last two days, my digest emails have only been sent out to 25-or-so subscribers (according to my Email Log).

I’ll give Configure SMTP a shot, but, honestly, this plugin (which I’m paying for) is essentially unusable right now. We’re either sending multiple/identical emails to people everyday or we only send out emails to 25 of our thousands of subscribers. Can you please help me find a simple, straight forward way to solve this problem so I don’t have to abandon it completely.

@mattyrob,

I contacted WPEngine, and this was their response:

“…contact the plugin developer since that sounds like an issue with how the plugin actually operates within WordPress. Since we do not actually offer Mail servers we wouldn’t have the tools to troubleshoot this specific issue.”

Any other thoughts here? Like I said, I’m really pressed for time here. I don’t want to turn off the plugin, but we really can’t continue to do this to our subscribers.

Yes, as I mentioned above, we do have recipients per email=1. I’ve never changed that setting, as I’ve seen many people on here have had issues when they did.

Okay, so, as we assumed, the first 2 issues appear to be fixed.

Now, after looking at my email log, it does seem like multiple emails are getting sent out. For example, my work email is in the system once, as a registered user. However, according to the Email Log, 4 separate emails were sent out to my account today. They were all sent at different times (12:00pm, 12:01pm, 12:02pm, and 12:14pm) and all had different id numbers.

Any thoughts on this? We usually tag posts with 3-5 categories, so is it possible that people are getting a separate email for each of the categories that they follow?

I really need to figure out a solution ASAP, because we can’t have our company emailing duplicate 2-3 emails to each subscriber.

Thanks!

@mattyrob,

Ahhh, that’s probably the cause of the first two issues. I did have some excluded categories. Thanks!

As for the duplicate emails, I am still having trouble getting into my email log (I’ve got the same one installed on my blog). I’ll see if I can clear that up with them, and will follow up with you when I get that data.

Thanks!

Matt,

Sorry that I’m just getting back to this, but I’ve continued to have this problem, so I wanted to see what else I could do.

I’ve checked my list of WP-Cron events (specifically “s2_digest_cron”)and it seems to be running fine. It’s on a 1 day recurrence, and the next run is set for 21 hours and 43 minutes from now. There are no arguments.

What else could be causing this issue?

Just a refresh:

• My digest emails are not going out every day (they’re going out roughly 2-3 times a week).
• When they are being sent out, they only include the last blog post that I published, rather than all of the posts that have been published since the last email went out.
• Additionally, I’ve recently had some complaints that people are getting duplicate/identical emails.

I’ve double checked that “recipients per email=1” and that the people receiving duplicate emails are not in our system twice. I was using the Email Log plugin, but that doesn’t seem to be working with the newest WordPress update.

I’m using Subscribe2 HTML 9.0 and WordPress 3.7.1

Thanks, Matt.

There are two editors and, including myself, five administrators. However, there’s not reason any of them would have even logged in to the site on Friday, let alone at 10:30pm on a Friday, and changed the dates on these posts.

Obviously there’s the possibility that this wasn’t caused by Subscribe2, I’m just trying to look at every angle as to why this would even happen.

No, we’re using per-post notifications.

No. This happened (to a much less severe extent) a little more than a week ago. I believe it was the same three posts that were being sent out on Friday night. I have no idea what could have caused those posts to repeatedly sent out. It seems like they have no real connection to one another, and (as I said above) they were all published more than a year ago.

It appears that they aren’t receiving that confirmation email. I just tested this with my own personal email (checked both the inbox and my spam folder) and haven’t gotten any confirmation email.

Is there any option to shorten this process and allow people to unsubscribe just by entering their email and clicking “unsubscribe”? If not, how can we fix this issue and ensure people are receiving their confirmation emails?