basscleff

I finally discovered the root of the problem: we were using recaptcha to verify password reset users. However, our license with google had expired, so recaptchas was rejecting the reset request. Too a while to find it.

I am having a related problem with the passwor_reset function generating invalid links.

This is the message that shows in the web page, when trying to use the link:

“Your password reset link appears to be invalid.”

This is the link in the reset email:
https://gsdmusicoterie.org/password-reset/?act=reset_password&hash%5Berrors%5D%5Bgglcptch_error%5D%5B0%5D=You%20have%20entered%20an%20incorrect%20reCAPTCHA%20value.&&user_id=79

Here is the error message link:

https://gsdmusicoterie.org/password-reset/?updated=invalidkey

Here is my installed config data:

### Begin Install Info ###

## Please include this information when posting support requests ##

— Site Info —

Site URL: https://gsdmusicoterie.org
Home URL: https://gsdmusicoterie.org
Multisite: No

— Hosting Provider —

Host: DBH: localhost, SRV: gsdmusicoterie.org

— User Browser —

Platform: Apple
Browser Name: Firefox
Browser Version: 69.0
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10.14; rv:69.0) Gecko/201
00101 Firefox/69.0

—- Current User Details —

Role: administrator

— WordPress Configurations —

Version: 5.2.3
Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Twenty Sixteen 2.0
Page On Front: (#143)
Page For Posts: Member Area (#1295)
ABSPATH: /home4/gsdmusic/public_html/
All Posts/Pages: 11
WP Remote Post: wp_remote_post() works
WP_DEBUG: Disabled
WP Table Prefix: Length: 8, Status: Acceptable
Memory Limit: 40MB

— UM Configurations —

Version: 2.0.56
Upgraded From: 2.0.54
Current URL Method:
Cache User Profile: Yes
Generate Slugs on Directories: Yes
Rewrite Rules: Yes
Force UTF-8 Encoding: No
JS/CSS Compression: No
Port Forwarding in URL: No
Exclude CSS/JS on Home: No

— UM Pages Configuration —

User: https://gsdmusicoterie.org/user/
Account: https://gsdmusicoterie.org/account/
Members: https://gsdmusicoterie.org/members/
Register: https://gsdmusicoterie.org/register/
Login: https://gsdmusicoterie.org/login/
Logout: https://gsdmusicoterie.org/logout/
Password Reset: https://gsdmusicoterie.org/password-reset/

— UM Users Configuration —

Default New User Role: 0
Profile Permalink Base: user_login
User Display Name: full_name
Force Name to Uppercase: No
Redirect author to profile: Yes
Enable Members Directory: Yes
Use Gravatars: No
Require a strong password: Off

— UM Access Configuration —

Panic Key:
Global Site Access: Site accessible to Everyone
Backend Login Screen for Guests: No
Redirect to alternative login page:
Backend Register Screen for Guests: No
Redirect to alternative register page:
Access Control widget for Admins only: No
Enable the Reset Password Limit: Yes
Reset Password Limit: 3Disable Reset Password Limit for Admins: No
Blacklist Words: 5

— UM Email Configurations —

Mail appears from: Greater San Diego Music Coterie
Mail appears from address: [email protected]
Use HTML for E-mails: Yes
Account Welcome Email: Yes
Account Activation Email: Yes
Pending Review Email: Yes
Account Approved Email: Yes
Account Rejected Email: Yes
Account Deactivated Email: Yes
Account Deleted Email: Yes
Password Reset Email: Yes
Password Changed Email: Yes

— UM Total Users —

All Users(60)
administrator(6)
editor(1)
subscriber(53)
none(0)

— UM Roles —

Administrator (administrator)
Editor (editor)
Author (author)
Contributor (contributor)
Subscriber (subscriber)
Customer (customer)
Shop manager (shop_manager)

— UM Custom Templates —

N/A

— UM Email HTML Templates —

N/A

— Web Server Configurations —

PHP Version: 7.3.9
MySQL Version: 5.6.41
Web Server Info: Apache

— PHP Configurations —

PHP Memory Limit: 256M
PHP Upload Max Size: 256M
PHP Post Max Size: 260M
PHP Upload Max Filesize: 256M
PHP Time Limit: 30
PHP Max Input Vars: 1000
PHP Arg Separator: &
PHP Allow URL File Open: Yes

— Web Server Extensions/Modules —

DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.
GD Library: PHP GD library is installed on your web server.
Mail: PHP mail function exist on your web server.
Exif: PHP Exif library is installed on your web server.

— Session Configurations —

Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /var/cpanel/php/sessions/ea-php73
Use Cookies: On
Use Only Cookies: On

— WordPress Active Plugins —

Akismet Anti-Spam: 4.1.2
All In One SEO Pack: 3.2.9
Broken Link Checker: 1.11.8
Capability Manager Enhanced: 1.7.5
Classic Editor: 1.5
Compact Audio Player: 1.9.6
Display Posts: 3.0.2
Duplicator: 1.3.22
Event Organiser: 3.8.3
Event Organiser Posterboard: 3.0.1
Google Captcha (reCAPTCHA) by BestWebSoft: 1.52
Google Language Translator: 6.0.2
Google XML Sitemaps: 4.1.0
Hotfix: 1.2
Jetpack by WordPress.com: 7.8
Media Library Folders for WordPress: 5.0.8
NextGEN Gallery: 3.2.18
PayPal Donations: 1.9.5
PHP Compatibility Checker: 1.5.0
Posts in Page: 1.4.4
Really Simple SSL: 3.2.5
Theme Check: 20190801.1
Ultimate Member: 2.0.56
UpdraftPlus – Backup/Restore: 1.16.17
Wordfence Security: 7.4.0
WP Mail SMTP: 1.6.2

### End Install Info ###

I recently installed Tesseract. I am experiencing inconsistent behavior in displaying the header too. The menus sometimes show up and then disappear, without my changing the settings.
Also, if I show the logo, the site name disappears. (I checked the code and it seems to have logic to support both the logo and title showing.)
Anyone else having this problem? Any suggesting for fixing it?