Barsha Paudel

Hi @andyward75,

Thanks for reaching out!

Currently, NextGEN Gallery doesn’t come with PDF file format support. We suggest using JPEG, WebP or PNG images format to upload the image files on NextGEN Gallery.?

I’ve made a note of the feature request, and we’ll keep it on our radar to be reviewed as we plan out our roadmap for the future.

Thanks!

• This reply was modified 2 days, 12 hours ago by Barsha Paudel.

Hi @cursist,

Thanks for the review, and I’m glad you’re liking our plugin!

When you have a chance, could you please let me know how we might earn that 5th star from you? That way I can share your feedback with our team, or potentially even offer ideas for how to do what you’re looking for.

Thanks! Please let me know ??

Hi @basti743,

We appreciate you taking the time to provide feedback regarding your experience with Envira Gallery Lite. We understand your frustration and would like to address your concerns regarding the availability of different gallery layouts in the Lite version.

Envira Gallery Lite is designed to offer a basic set of features and functionalities for users who require a simple gallery to be displayed. We understand that the layout options in the free version can be limited, and we’re always looking for ways to improve the user experience.

We continuously evaluate our feature offerings and consider user input to improve our products. Your suggestion regarding the availability of the gallery layouts in the Lite version will be duly noted for future enhancements.

If you have any further questions or need assistance with Envira Gallery, please don’t hesitate to reach out to us by opening a new support thread here. We are here to help.

Thank you!

• This reply was modified 6 days, 12 hours ago by Barsha Paudel.

Hi @strategicdm,

Thanks for taking the time to share your review and feedback! We’re thrilled to hear that you found the plugin suits your needs .

Have a good one ??

Hi @mitide,

We’re so happy to hear you’re finding NextGEN Gallery marvelous!

Thanks so much for taking the time to share your thoughts, and enjoy ??

Hi @nld2,

Thanks for taking the time to share your review and feedback!

We’re thrilled to hear that you have been a long time user and that you are satisfied with our support too. Thanks for being a loyal user.

Have a good one ??

Hi @periklej,

Thanks so much for taking the time to leave us a review!

We’re excited to know that you’re enjoying NextGEN Gallery and that you found it great.

We hope you continue to have a 5-star experience ??

Hi @vasch,

Thanks for reaching out,

Upon checking the gallery frontend page from my end, it looks fine without any error or warning message. For your confirmation, please refer to the screenshot here.

Could you please confirm if the error appears on your end or not, and I will get back to you accordingly.

Thanks!

Hi @haz69,

Thanks for reaching out,

Currently, we don’t have the option to display the galleries, album and image statistics report within NextGEN Gallery. I’ve made a note of the feature request, and we’ll keep it on our radar to be reviewed as we plan out our roadmap for the future.

Thanks

Hi @haz69,

We’d be happy to help!

It seems that you are using the paid version of NextGEN Gallery. If you have an active license subscription with us, could you please submit a support ticket through the NextGEN Gallery account dashboard when you have a chance? For more context, www.remarpro.com’s goal is to ensure that paying customers and free users get the best support they can, from the ones that can give it. 

The www.remarpro.com forum is moderated by volunteers and as volunteers do not have access to the paid products, they recommend reaching out to the authors of the code, as the issues you are having involve paid gated features, it is better to avoid mixing it with the features of a free plugin or theme. 

From there, our support team will be able to take a closer look at your request.

Thanks!

Hi @jubelg3,

Thanks for reaching out,

It seems like your support query was cut off, so I couldn’t see the full details of the issue. Could you please provide more information of the issue so that I can help you provide with an appropriate solution.

Thanks!

Hi @joeschtli,

Thank you for taking the time to share your feedback and review!

We hope you continue to have an awesome experience using NextGEN Gallery

Enjoy! ??

Hi @glowball,

Thanks for the update! It’s great you added more storage and are uploading smaller images. WebP is definitely worth trying for smaller file sizes.

I’ll pass along your suggestion for offsite storage to our team. Let me know if you need anything else!

Thanks!

Hi @rederstreet,

We’d be happy to help!

It seems that you are using the paid version of NextGEN Gallery. If you have an active license subscription with us, could you please submit a support ticket through the NextGEN Gallery account dashboard when you have a chance? For more context, www.remarpro.com’s goal is to ensure that paying customers and free users get the best support they can, from the ones that can give it. 

The www.remarpro.com forum is moderated by volunteers and as volunteers do not have access to the paid products, they recommend reaching out to the authors of the code, as the issues you are having involve paid gated features, it is better to avoid mixing it with the features of a free plugin or theme. 

From there, our support team will be able to take a closer look at your request.?

Thanks!

Hi @michelemj,

I’m sorry for the delayed response,

I understand how frustrating this issue must be. Could you please try deactivating all plugins, including the NextGEN Gallery. Once plugin have been deactivated, please re-activate the NextGEN Gallery first. Once it’s activated, start reactivating the other plugins one by one to see if a specific plugin might be causing the conflict.

Just be sure to back up your site first or test on a staging environment if possible!

Let me know how it goes.

Thanks!