barrydollar

I am going to open a new ticket to continue the conversation about getting tab content indexed.

OK, this has finally been resolved. Apparently the Credit Card company blocked the purchase since it was from a foreign country. It has now beed sorted out and I am up and running with the premium version.

We have been billed for the premium version, it showed up on our credit card last week. However we have not received a receipt or instructions on how to activate the premium version. I have been communicating with Paddle. Friday morning I sent the details of the transaction they asked for and have not heard from them since. I followed-up this morning asking for an update but still have heard nothing. Can you step in and help sort this out?

FYI: We are trying to get the premium versions and the “Paddle” check-out is not accepting our credit cards. We tried both Visa and AMX and both are active cards. I just replied to their help link and waiting to hear back. Just thought you would want to know as it might be costing you sales.

Excellent. Thank you!

I appreciate your patience as I try to fully understand. When you say “incex the shortcodes that contain the page builder content”.

I add all content, accordion shortcodes, and tab shortcodes in the page builder section below the standard WordPress content field. See screenshot: https://gabaptist.staging.wpengine.com/wp-content/uploads/2017/10/themify-builder.jpg

The I reindexed using “all”. I checked the box to expand shortcodes in post content. Accordions, posts, and pages are all being indexed. Both accordions and tabs are made with shortcodes but only tabs are not being indexed. You instructed me to “make Relevanssi index the shortcodes that contain the page builder content”. I’m thinking I’ve done this since Relevanssi indexes the accordion shortcodes. But why is it missing the tab shortcodes?

Sorry if this sounds redundant, I’m just trying to understand what I need to do.

Also, is this the correct way to set-up Synonyms?
screenshot: https://gabaptist.org/wp-content/uploads/2017/10/Screen-Shot-2017-10-13-at-10.00.42-AM.png

OK, I reindexed using “all”. Then I tried various situations using the word “Chameleons”. Finds in posts and pages. Finds in builder elements. Where it does not find it is within tabs. This is odd because it is found within accordions, and both tabs and accordions are built with shortcodes. I have the “Expand shortcodes in post content” box checked. Should it be checked or unchecked to index content in shortcodes? Any suggestions on getting the tabs indexed? If we can resolve the tabs I will definitely buy the plug-in.

Befor indexing I did set the minimum word length 2 characters. The search does not find it. Very possible it is related to the fact that we do use page builder tools so let me look into that, add the custom fields, reindex and I will let you know. Thanks.

Paul thank you for your response. Actually I was looking for a way to make the site viewable beyond the log-in page only by those assigned a log-in. Just a short while ago I resolved it with a plug-in called “f(x) Private Site”. However I am going to take a closer look at Security Shield as a way to help reduce spam. Thank you!

I have several admins and was not aware that someone had added a list view to our calendar page. I can remove that. The thing about download – is this something I can fix on my end? or is it an issue with the plug-in?

They pop-up randomly. The next time one pops up I can do a screen shot. WP Engine checked their log files and found the instances. According to WP Engine:

Thank you for reaching out to WP Engine Support. I took a look at the install error logs and I do see that you get a 502 error based on a specific plugin call:

2 502 “GET /?plugin=all-in-one-event-calendar&controller=ai1ec_exporter_controller&action=export_events&cb=356477672

If you have any further questions or concerns, please feel free to reach out and let us know.

Sincerely,
[WP Engine] David Noland | Customer Support

PHP Version: 5.6

This error is from a log. Front end simply produces a 502 error randomly.
All is up to date – wordpress, theme, plug-ins.
Logged-in Get Help message: “Get Help unavailable”
Thanks for your attention.

Thank you, that resolved the problem!